SWISS

I'm a professional musician and have been traveling with my instrument for over 20 years. The TSA made a law to accommodate musicians so they can bring thier instruments as carry on. Sometimes you get someone who does not take this in to consideration and tries to prevent you from bringing it onboard. I had the unfortunate experience dealing with someone like this today and needless to say it causes me undue stress as I've had instruments damaged by the airlines before. I researched musical instruments on their website and the have strict guidelines as to the size of your carry on. For anything the length of a guitar, they suggest you purchase a seat as it will not fit within their 54 centimeter limit. Clearly they are trying to force you to buy an additional ticket. I can understand that with say a cello, but with a guitar? My fellow musician the next window over had no problems whatsoever. This made my first experience with Swiss Airlines very unpleasant and will likely choose another airline that is more accommodating to musicians in the future.

Clean, timely, modern, amazing food offers on all classes. Love its destinations as a connecting in Zurich One request is to consider changing seats within the same class, or offering upgrades after a reservations is made and confirmed. It seems impossible to check other seats if like prices once one is chosen. Also the passport reverification seems to be superfluous and oftentimes frequent travelers are not used to that kind of double check. Why not at the gate itself and have the gate agents remind passengers of it, or even have it available at the business and senator lounges?

I’ve used several apps from different airlines around the world and this is by far the worst I’ve used. Two of us were traveling together. After several attempts, my friend successfully checked us in via the app. No data regarding that success showed in the app, so we confirmed online via a laptop and saw we were set. An hour later the boarding passes showed up in my app but never did on his. Reviewing my own data I realized very little of my personal data had been saved in the app, including phone number and passport number. I entered the passport number at least 3 times prior to it remaining. For our return trip, he successfully checked us in. We received e-mails showing this, bit the boarding passes never showed up in the app for either of us this time. As a computer programmer I know that none of these functions are rocket-science, so I whole-heartedly think Swiss Air, which has an amazing airplane and outstanding in-flight service, should be ashamed of this app, and could hire a college intern to fix things.