[solidcore]

First off I want to say i absolutely love [solidcore] and the coaches! The app and customer service however is atrocious. I signed up for a 1 month membership, no commitment, thinking I’d be able to have control of my membership, WRONG! What I did not know was in order to “cancel” my 1-month membership I would have had to initiate the cancellation 30days prior to my billing cycle so essentially cancel my membership the second i signed up. Why have a 1 month no commitment option that requires a 30 day notice to cancel? I just wanted a pay-as-you-go situation. I will be traveling to an area that does not offer [solidcore] and do not want to pay $320 for something I’m not going to use. When i tried to cancel on the app it made me email an AI program explaining myself and said they would get back to me within 7 days. It’s been 9 days no response. I started the cancellation process with over 2 weeks left in my membership and nobody has gotten back to me yet. So you expect me to honor the 30 day cancellation notice when you cant even get back to me within the 7 day window? It is a trap to get 2 months out of you. I don’t even want to quit [solidcore] completely I just dont want to pay for something Im unable to use!

I have been a client of the Solidcore Community for 2 1/2 years. My daughters encouraged me to attend with them during the first outbreak of Covid. I had been a very active person in the “exercise” community. Admittedly, I am 65 and have been working out for about 45 years. I have done ballet in college along with an Aerobics class for credit. My college required physical education. I then took and taught aerobics. Moved on to “ Step Aerobics”. I studied for my Masters in Health Education and my presentation to the Ob/Gyn program was focused on “safe exercise for the pregnant woman”. My degree is in Nursing. As you can see, I have exercised for the greater part of my life. I turned to Yoga, “ hot yoga “ and fell in love. With the pandemic of Covid, the world “closed”. Something at the age of 63, I had never experienced. As a nurse, I had never experienced such a crisis in health care. My daughters, twins, my second pregnancy, turned me on to Solidcore. I think of my first classes at the East Liberty location with Matthew, Denise, Allison, and Cameron - I smile. I’ll never forget when Allison said, “when the song ends, let go!” We had so much fun! I love Solidcore and it’s philosophy. At this point, all 3 of my daughters are clients of Solidcore. We very frequently go together! Just a note to say, “Thank you!”

Please spend money on a proper website. This website is impossible to use! I downloaded the app because I thought maybe it will resolve my problem. But NO, still the same. My bank card suddenly disappeared from my account and both website & app suggested to update it. I tried it at least 10 times already. From my phone using browser, using the app. From my laptop too. The button update simply doesn’t work. I fill out my info (checked many time it’s all right) and nothing happens. What is worse is that I go to the Account and link my card there manually. Click save, looks like it was saved. I go back to booking a class and it again shows the same not working window that requires me to update my card!! I’m just a client and all I want is to book a class. How many customers are supposed to write this to you??? Please hire a professional web designer! I took a look on reviews and there are many people struggling! It’s such a shame for big studios like yours to have a website & app that were done on a knee by a first grader!