Six Flags

With the ownership of Worlds of Fun switching to EPR, the app and website are now combining with Six Flags. I didn’t mind this change, but its section within the six flags website and app are messy, misinformed, and just generally not working. The app says the park is closed at all hours everyday (when it is very much open), any sort of movement on the website, whether it be viewing account information or merely scrolling down is met with a repeated error. Additionally, this app/website does not connect to your purchases made on your account. I’ve purchased a season pass this year and no matter how many times I enter the ID number and account information, the app and website can’t find it. Regardless of the fact that I have vouchers, a verification email with the pass itself, and a link to the file holding the pass (proving I did purchase it, it’s just unable to be found anywhere else) It just feels like a huge step back, as the separate Worlds of Fun app worked very efficiently and was incredibly easy to manage. These issues have lasted for months, and I understand a grace period as the park changes ownership, but this problem needs to be addressed as it is inhibiting customers from being able to attend the park and access any of the benefits of the new ownership. Why should we celebrate being apart of EPR if EPR refuses to fix the issues that are ruining what was once a great system?

Went to Six Flags Over Texas for the first time in over a decade and was disappointed in many things, this app being one of them. I was initially excited to discover a Six Flags app as I enjoy using the apps for Disney World and Silver Dollar City. I love that they have the ability to show wait times, routes to places you want to go, and online food ordering. The Six Flags app, however, was EXTREMELY inaccurate with wait times and listed rides that were closed (and there were many of them) as open, which was frustrating after making a trips across the park for certain rides. Many rides that said 5 minute wait times were actually more of a 30-40 minute wait. I don’t know if employees are in charge of keeping that up to date but they need to do a much better job. We also bought the dining pass but couldn’t get it to load onto the app due to poor internet access in the park. It’s 2024, how is that still an issue? Then half of the restaurant workers weren’t knowledgeable about what foods or drinks were included with the pass or said they didn’t accept the dining pass even thought their restaurant was included under “dining pass” in the app. And lastly, the tracker was frustrating and couldn’t find our location in the park or was slow to catch up when mapping rides. Overall made for a stressful experience which was disappointing as it was my kids’ first ever trip to Six Flags. It was also sad to see the current state of the park, I assume Covid did a number on it because they weren’t enough employees working and much of it was closed or had limited options. It was also more rundown—lots of things need to be cleaned up or repainted and the theming was kind of all over the place. Very sad fall from the Six Flags Over Texas of the 90’s. As a DFW resident it confirmed why we don’t hear as much about anymore like we did back then.

Don’t bother downloading the app! It’s easier to use a paper map. The app is only good if you want to be environmentally friendly by not using paper. The app kept crashing and when I tried ordering food, it wouldn’t let me until multiple tries and closing and reopening the app. There’s signs and announcements to order food on the app. After taking time to get everyone’s order, the app either wanted membership numbers, season pass info, or you had to pay. We were one day visitors and couldn’t use our $38 meal passes that I paid for ahead of time. So into the line we go. Once there everyone is packed close together. It’s as if L.A. wasn’t dealing with the D variant of covid! It took well over an hour to order food and get a refill because they don’t staff the food windows with enough helpers to get the customers’ basic needs met. The water bottle refill station in one part of the park was broken and another part, the water was cloudy. The app is also crowded. The icons are not placed right next to the rides and the layout of the map is incorrect. For example, it shows rides next to certain food locations, which in reality is incorrect. I spent so much time trying to figure out where we were. This app made our visit more confusing and frustrating and there isn’t enough staff to help you find your way. The app makes the park LOOK like it’s keeping up with the times, but if you peel back that layer and look around and observe, you’ll see: thirsty, hungry customers, unhappy, overheated staff, and a dirty, unkept park.