Great Wolf Lodge

So far, the app has only proved to be a money making service promoting upgrades when we have already not gotten what we paid for and had to intensely ask for the most basic of services. Our room was ready 1.5 hours after check-in. We were told to just go to the water park after we drove 14+ hours with a 5 year old in the car. Meals have to be purchased in your package or added as an upgrade and if you don’t do these things, it’s expensive and not worth it. We were given a meal voucher for breakfast after asking for a set time when our room would be ready and were never explained to how it works. We were sat for breakfast when trying to use it and then were ignored for the first 20 minutes until we asked for a server to come. Other tables around had poor service as well. People sitting for 30+ minutes to pay and leave as well as waiting for drinks upon arrival. Even then, for us, the voucher was not explained clearly. We have never had to complain just to get basic services before and have not had the best stay so far. It is crowded and the employees present with a lack of care. For the amount of money we paid to have a great vacation, this is not it and at this point, we won’t return. (Location: Wis. Dells, Wisconsin)

Poorly managed, staff all seemed against each other, saw arguments often. No one is trained properly. The hours are wrong on the app. Nor did the employees know the hours. Employees spent most of their breath complaining about management. The ones that were knowledgeable, and seem to know somewhat what is going on mostly gave away product and earned cash Tips, this was what I can only assume they have lost faith and are no longer loyal to the company. Mimosas and bloody Mary’s out at breakfast but available at the pool. So no communication. Don’t bother ordering a pizza. You most likely will not know where or how to order it. You may or may not get it and if you do it WILL be wrong. Lots of Broken equipment making cocktails and food hard to make in a timely manner. Again, showing the management does not care about their people. On to magiquest, our 13 year old had the CC on his wristband and your employee said his personal rule is to have parents sign. Since when did staff get to make decisions for a National Company. Dunkin Closed on a Sunday morning??? Looking in the hallway grub hub is capitalizing off of you because food is unavailable. We Tried to get an itemized receipt and employee did not know how to print. $3000 in 2 day stay. Please do not waste your money.

Well let me first start of with.... it’s the best hotel ever!!!!!!! Me and my family had so much fun! When we first walked in we were impressed how well the check in people treated us really welcoming! We lived all the decorations, for example they had a big tree with wolf stuff, and it was a tree house! They had another tree with lots of animals and stuff on it! They had a clock tower with all the characters on it!! They were also moving and singing! The gift shop was awesome to! They put great prices on all the stuff! We got on the elevators, and they worked fast and good! We walked into the room and we were amazed! We bought the kids cabin and it had a Cabin with a vaunt bed and a regular bed!! It has great wolf lodge characters painted on the wood! The other side looked so good to! We got a balcony and we had a awesome view! And oh the water park it’s really good! It has a family slide so all your family can go on the slide! And the buffet was good! Your awesome great wolf lodge!