Savana - UK Fashion

Sure the tops are all fine. But when the return guy comes to pick up and asks you to come down because he is too lazy to come up. When you still ask him to come up which is literally 2nd floor, he runs away, doesn’t pick up your calls, then says that he had to get an urgent return parcel and the next thing you get is a review from Savana saying the quality check was failed. How can the quality check fail when it was passed in the first place and no guy came to pick it up. When you raise this to customer service, they say they will resolve. I requested them to not send the same guy since it felt unsafe due to his shady behaviour. The Delhivery app(responsible for parcels and returns of savana) send you a text on whatsapp that says you (we) have rescheduled your return as per your request not once but twice when you never did it in the first place i.e. false texts of reschedule. When you raise this with customer service the third time, they have no idea of the history of the chat again and don’t do much to resolce the issue. What is one supposed to do? The original return shady person responsible now knows my address. No action taken that has been informed to me otherwise. The Delhivery is falsely rescheduling my return on my name(as if I rescheduled jt) when i didn’t. And the customer service person has to be informed the whole issue over and over again. The whole situation was very frustrating and lost me a lot of my time. So is your safety and time worth the cute and affordable tops? I don’t think so.

This is my second time experiencing incredibly poor service from the Savana app, and I'm deeply disappointed. The company's policies and customer support are a major cause for concern. First, their return policy is a joke. The app promises a 2-3 day return process, but my first return took a frustrating 15 days. Customer service was unhelpful, constantly giving me vague responses and leaving me to wait. Second, the lack of reliable communication is appalling. There is no call service; you are forced to use email or a chat system with a long queue. This makes it impossible to get timely help when you need it. My most recent order, which I chose cash on delivery for, was delayed for over two weeks, and the delivery was ultimately canceled because the packaging was torn and damaged. The delivery person even admitted the products were fine but packaging is not good. It seems their service is significantly worse for cash-on-delivery orders. My first order, which I paid for online, arrived in about a week. This second one has been a complete disaster. The company clearly has an issue with its delivery and packaging, and its customer service is not equipped to handle the problems they create. I will not be ordering from Savana again. I'm writing this review to warn other customers about the frustrating experience and poor service they should expect. If you value your time and want a reliable shopping experience, look elsewhere.

This app is fooling around by announcing that they are giving 1 rupee sale but in reality they are just fraud people who think that normal people are fools This is just a marketing strategy in which the owners want normal people to download their app so that they can earn money .. everytime you try to select any product it shows it’s sold out .. even if you luckyly get any product in your bag then you won’t be able to purchase it … it’s showing server issue .. just tell me one thing savana everything in your app is sold out for half an hour and then just after half an hour sale everything comes back to available … do you people think that we are fools this is very sad .. if your app is good then people will automatically download your app but fooling people like this is very sad Very one of your downloaders should delete your app so that you people learn a lesson . I urge people to not get fooled like this by these kind of apps