Salesforce Field Service

I think they paid a developer $10 to throw this app together. Seriously the controls on this app are the least ergonomic thing I’ve ever seen. Every action requires you to swipe up from the bottom. Twice. Then you have to go through each action one at a time, instead of just choosing the status you’d like to set the job at on one simple tap. There are tons of options in the app that nobody ever uses. All they do is clutter up the screen. The options which are used aren’t even front and center where they should be. I shouldn’t have to tap and scroll 20 times to get to one item. It should be right at the top where it makes sense to be if it is used most. Besides the horrible design, even the things that work well don’t always work. The map feature crashes and glitches. The app freezes and crashes. Probably once a week I have to delete and redownload the app because it gets stuck in a crash loop. Emailing a service ticket to a customer requires about 20 steps that you have to go through one by one. There should be one button for email and it should be already programmed to send to a customer contact set in the app. Honestly I should charge a consultant fee for all the good feedback I’m giving you guys. About once a month, the app asks if I would like to give feedback. I press “yes” and then the app crashes. So I can’t even give feedback which is why I’m writing this review. Terrible app and I wouldn’t touch it if it wasn’t made mandatory by the company I work for

All contracting companies should be using this. It provides details of the jobs description, time and location, it even provides a map to help people visually see where the job is and how long it would take to arrive to job location from their current gps locations. The calendar style schedule is so user friendly and easy to understand. I wish the construction company I worked for years ago used this. It would have been a lot more organized and streamlined.

AAA in our KY just went live with the Field Service app and it’s been great thus far. Super easy UI that’s easy to navigate between calls. Only issue I have is the app on the provided AAA tablets make no sound to notify I have a call. Ended up using the App on my iPhone 13 and it makes a Ding notification sound when you have a call. It would be extremely helpful if there was a way to change the notification sound or possibly make it to where it “Rings”. Especially for those of us who operate 24/7 and are afraid we won’t wake up because of the lousy notifications. So far so good, but it’s not even been a week and I’ve been lucky enough to not get a call in the middle of the night.