Towbook

I’ve had Towbook for almost 2 years. I’ve had nothing but problems. Customer service is garbage. If the app came as a one time purchase and no customer service and you could just use it for Dispatch tool, only I would probably buy it. As far as roadside calls or customer ….They don’t explain anything other than we need money. Try to explain some things that might help their company out while they’re trying to talk me into staying with it and all she wants to do is argue that everything. Cop out saying everything is optional and it’s our fault that app is trash basically. Honk sends out calls for $30 for over a hundred miles away to change a tire. Or travel 80 mile one way and Tow someone for $90. useless. it’s overflow from out of network basically, so trash roadside companies, dictating trash prices, through a trash app, with trash customer service….. hundred percent do not recommend. just because of the attitude of their entire company! three phone calls now everyone was more useless than the last. Didn’t want to hear why we didn’t want to continue with them once she realized we weren’t paying her whole attitude and demeanor changed. Like I said useless.

The support and friendliness of all the staff within the towbook organization is like additional family to my business. The ease of use and funneling everything into on centralized app makes dispatching calls much smoother. I could go on forever but definitely give it a try and if you need to ask questions from a person that uses it constantly you can always call me or ask towbook for my number they will be glad to have me speak to you so go ahead and sign up for the free trial period, my business could not function now as smoothly without team towbook. Initially I was against using any software company as I saw it as money out of my pocket when I’m reality it puts more revenue back to my bottom line with all the features available to use. Thank you Towbook and best part is they are like us and have 24/7 service for any questions you might have, and yes I’ve been known yo call at 3AM numerous times. Now they are like family To me. I am Turning Wheels Towing located on Long Island NY, feel free to contact me my name is Kurt.

The app is great resource when it is working. I keep having problems with the app crashing. It happens most of the time when I am taking pictures and having the customer sign damage waiver. I always show the customer the pictures that I have taken and make them aware of any damage that I see. I know we are limited to the pictures we can take on busy highways but multiple times I have had the app crash after taking pictures and hitting the done button. It does not save any photos once this problem occurs and I have to retake once again while keeping myself aware of the traffic. I know that I can take them with the devices camera and save to camera roll but I have also had issues with the uploading of photos to the calls if pursuing that method. A fix for these issues would be greatly appreciated. Thanks