SwipeSimple - Point of Sale

Loaded the Paysafe apps and signed up to use the system to process payments and it has been a nightmare ever since. I’ve lost money can’t get ahold of anyone and the guy that set up my account refuses to return my call. Calling over ten times and leaving messages and still no reply. Like this is my business and there is no support or help from not one person in this company. The main guy is Landon Phillips and he has yet to return any of my phone calls. So please do not waste your time. I’m truly switching to PayPal. I have a business debit card and can get my funds immediately. I don’t have to wait two days and pray the it gets deposited. I literally have money sitting and because my bank refused a DEPOSIT from my company money I am being charged because this company did not have all of the information on the deposit. So now I’m being charged a fee just to get MY MONEY because this company failed to have all of the information on the deposit in the first place.

The app feature has been very easy to use and recommend it for someone needing a basic virtual terminal with invoicing options. I would like to see the following options added to the app for improvement that would make it worth 5 stars. 1. Editing / Adjusting previously submitted invoices. Once you press send on the app if a customer needs to make a change to the invoice currently the invoice needs to be voided and an entire new invoice needs to be created. Which brings the next, 2. The option to duplicate an invoice. If a customer routinely orders the same items, it would be nice to be able to reproduce a previous invoice under a different invoice number. 3. There needs to be an ability to print the invoice that was created to submit with an order as a packing slip.

I absolutely loooooove this system!!! It has made our job sooooooo much easier. I would like to offer a suggestion to improve it even further. It would be really nice if customers could login to the system, provide their invoice number, address, etc. & pay using their login account. A lot of our customers have a hard time using the link. They cd also store their payment data to use with subsequent billing as we have mostly repeat customers. Ty for all your hard work & please consider my suggestion.