ROXY Cinemas UAE

It’s keeps crashing, not user friendly, can’t buy tickets using our loyalty card points (as a Roxy platinum), no offers/deals from many major banks or else, can’t buy food through it & apply our discounts as loyal members … basically many things needs to be improved to reach the basics of customer satisfaction ( especially as loyal members).

I booked a platinum ticket Dubai Hills and they were not able to provide me the luxury service I expected and taken other people order who comes after me even I walked to ask for someone to take my order they were still talking others order 👎🏻 I visited them again no improvement Still slow on getting food inside the platinum show even only two people were inside Telling the team seemed don’t care about it

This app is easy for collecting points but not for redeeming them