Resident Experience

I have to have this app as a resident. For the app to work, I have to have notifications on. However, the entire experience is painful and annoying when Graystar themselves are selling your phone space with ads. There is no way to opt out of these ads. So you’re stuck with ads for things that you don’t want, need or care about. Just randomly popping in your notifications are all hours of day and night. Any property manager should be horrified by this. Every one of my neighbors hate it and complain constantly. If you’re a property manager and even thinking about implementing this platform. Please know that you will frustrate and annoy your residents. Many to the point where they will not use the app. It’s not okay. It’s not kind to your residents. You will likely regret having to deal with the resident complaints. Also, much of the functionality is terrible. Especially when it comes to amenities reservations. Our property manages still can’t get it to work well about 8 months or trying bits a complete disaster.

Greystar is probably patting themselves on the back for creating this “app” (which it isn’t), but let’s be real here lol. This is not an actual app with in-app functions since you get re-directed to an external page 9 out of 10 times. I wouldn’t be complaining if the external pages you get redirected to are helpful or work, but here I am because those pages don’t work. As others have mentioned, there’s no way to access itemized costs let alone previous payment history. This obfuscation raises questions of whether Greystar has actual intentions of conducting business in good faith. Whereas the previous management platform provided these itemized costs and payment history that are clearly missing from Greystar’s own app. This is my first and hopefully last app review I ever make because I could never be bothered enough before, but here I am lol because that’s just how infuriating this app is and I won’t be renewing my lease as a result. This app and Greystar’s management direction truly feels like a middle finger to all their tenants, so message received and can’t wait to live in a non-Greystar property.

this app is just a shell for the Bilt app, both of which are absolute garbage. first off you have to make an account for this app, then go into Bilt and make another account there. the Bilt app itself is some kind of weird front to push a bunch of marketing and useless products and rewards onto you when all i’m trying to do is PAY MY RENT. speaking of which, paying rent itself is an absolute pain. since Bilt is actually a garbage app within this garbage app, when you try to link your bank info with Plaid it tells you to close the window when you’re done, so you do and it closes the entire Bilt window and you’re back to the rent portal app. what a joke. finally Bilt gives you the option to pay a percent of rent in autopay, but in reality it has no way to split rent payments and will tell you there’s been an error ON rent day, so if you have a roommate(s) good luck. it’s like they rolled out half of the feature to split rent but only the half that makes you think it works. for a website that puts so much time into pushing martha stewart branded products onto you maybe they could have spent some time on the actual RENT PAYING part of the platform. i have previously paid my rent through horrible looking websites that just get the job done, and they have ALL allowed me to split my rent. oh also, when i first logged in Bilt somehow knew all my credit card information and pushed me to link them with their rewards, which is really concerning and seems like a serious breach of my privacy. ridiculous