Qatar Airways

This is definitely not the poster child for a fully functional airline app to be considered an app you should not travel without. I can live without it. First Qatar Airways still lacks some basic technology advancements that enable a full and rich app experience. No straightforward live bag tracking, no digital boarding passes. Yet. In 2025! The booking tab is very buggy and temperamental. I have not seen this part work flawlessly consistently. Now it shows you something, then it does not. Sometimes it just downright freezes. The Privilege Club tab is also temperamental. It does not show the most updated whatever it’s supposed to show. Other times it works as expected. I travel across the globe and I would say I will not travel abroad without say American Airlines’ or Delta’s app. They are my central command stations. Not this one. I still have to depend on full web browser to get what I need done. I would have more usable data in my Flighty app than Qatar Airways’ app. The Support tab with the chat interface is one of the most useless portion of this app. It’s probably just bloating the app, but it does not keep one connected and they disconnect in a heartbeat when they don’t hear from you in 5 seconds. This app needs to go back to the drawing board. It includes a number of features that do not need to be in the app, nice features but not the must-haves. The real must-haves are not there either because the app designers neglected them or they do not have the technology yet.

Airline customer service is nonexistent! This is the third time I’ve flown with them and will be my last! Flew from Doha to Dallas and had to go to the chiropractor the next day because the seats are like sitting on a board for 16 hours! I had taken shorter flights with them and thought they would have better seats ford international flights, they don’t! Some reason there are more small children on this airline than any I’ve been on. It looks like you been to a frat party as you leave the plane! I tried for two weeks to upgrade my seats prior to flight but could not do it over the app or online. Spoke with customer service and was told they were full. The trip back I couldn’t check in with the app had to check in with gate! While at the gate, another passenger and I asked for an upgrade. She said they had 2 available, we said we wanted them! She said $1450 cash only! I only had a few hundred cash on me! Same with the other guy! I checked with the purser on the plan and he came found me just before take off and said they had 4 upgrades available for $1450 cash! He said they couldn’t take a card on the plane only at the gate😳😳

I see the reviews Shows 5 star I try to travel with Qatar Airline there’s no customer service available at lax airport treat customer like the stone ages , this company needs a shakeup in their management and customer relationship to provide faster customer service and a valid phone number in the USA ( if you have an issue you have to wait tell all the passengers Bord & then the customer service person tell you will help you in customer service in the ticket station , you go to their customer service station you will find 300 people in line in front of you with their luggage You have to wait till your term you get to desc for help the manager leaves you and go help other customer with their luggage and never come back you request your luggage you have to wait 3 hours tell they provide it to you and all this you stuck in deferent airport you have to book your ticket back where you start your flight at your own expanses all this and I been trying contact customer service for one hour now and still waiting bad customer service They should be stopped from operating in USA if they don’t provide better customer services to meet the consumer service.