ParkDSM

This is my first time using the app and it is such a slow process! Rather than just pay the bill for parking, it takes 15 minutes to find your space (and the “locate me” part of the app is completely worthless and non-functional), create a login, load a credit card, load your vehicle information… meanwhile the place you try to get to will be closed by the time you can FINALLY pay for parking. They would be better off using coin parking and it would make for a faster turnaround for others wanting to park in congested/popular areas, and would also mean potential for more money to the businesses in that area if there is a faster turnaround of customers.

I don’t normally write reviews, but I was SUPER confused why people were rating this app so low. It’s awesome and super convenient. You can add the minimum amount of time and then tell the app to give you a reminder of __(you can choose)__ mins before your time expires. Then, if you’re still waiting wherever you are (like in a long lineup in a waiting room), you can add more time in small increments. There’s even a nice countdown timer on your Lock Screen (at least on an iPhone 13) that tells you how much time is left. Looking through the reviews, it sounds like most of the issues happened over a year ago and many are certainly fixed now (e.g. no history - they now have a convenient history tab right in plain sight). The other main issue seems to be that people don’t like to have to sign up for an account to park there once. That’s to be expected from designated parking spots run through an app, so I don’t see it as an issue. The one thing that I would say could be improved is if they had the ability to cancel the remaining time in the spot if you put in too much time so that other people could use the spot. I didn’t realize when first using the app that it had the really convenient feature of reminding you when your time was up so that you could add more time, so I put 3 hours on the spot and then ended up leaving after about 30 mins, which locked my spot for 2h30 mins, and I couldn’t end my time there. I’m not saying that I should be reimbursed for the time because it was my bad, but it would have been nice to free up the space for anyone else to use it (I’m presuming that the space is locked to my car given that the time is attached to my specific car in that spot). Anyway, it’s a really nice app, highly recommend. I sound like I work for the developers with this review, but I can assure you that I don’t lol. Hope this helps.

I really like paying for parking on the app and not needing to have change on me. What I don’t like is you are only allowed to enter two credit cards and it is virtually impossible to remove or add cards once you have two on the app. I have several reasons I park- personal, work, and my small business. I like to keep those charges on different accounts, so a limit of two cards is a problem. Also, I had to cancel my whole account and start a new one in order to remove a card and upload another one. If there is a simple way to change a card out on the app, it is not intuitive.