ParkColumbus

First off this company(park mobile) lost a bunch of our emails and passwords in a breach earlier this year. Beyond that, they partner with cities to create an awful parking experience. Specifically here in Columbus: The use of this app and the new parking rules in the short north are harmful to everyone. An area known for its bars and restaurants now limits you to a 3 hour parking limit that requires you to move your car to a new zone (not even new spot) after your limit expires. You also can not park after 10pm which effects workers and patrons of the establishments. Definitely can not have a drink with a meal or go out for drinks when you are forced to drive every three hours to find a new spot. Let alone feeling rushed at dinner to go move your car. Why would I want to visit friends who live in the area or go out when the parking situation is now worse than before? I’d appreciate if the developer of this app would make known the frustrations of its users to the Columbus parking authorities. You obviously work for the parking authority so please make them aware of our frustrations.

I was moving into my new apartment and left my car parked in one of the spots below my garage so my parents could park in my spot to move me in. I used this app thinking I’d be fine for the 3 hour limit since it’s posted all over the garage to use it (the garage is park place Columbus connected to the Wilson place on OSU campus). I go out when I have about 5 minutes left on my meter to move my car back to my spot and I see a parking ticket on my window for $20. Apparently the app and garage do not communicate properly when people pay for their parking. Not worth my time and money to use if it’s not going to actually work.

This is a disaster of a rollout. Firstly, I am a RESIDENT. Despite providing my notarized lease (as requested) and other documents, because my car registration is under my old address, they have denied my resident permit. Strange since I had to go get a lease NOTARIZED for this. So after work I resort to getting a 24 hour guest pass since my partners permit was approved. Would not work at all. Guess what? The zone number in the sign is wrong!! We find this out from the parking bureau because the app support rep said he couldn’t help with that. Seriously. Additionally, the guest pass option we PAID to add to the account is also charging me even though it’s supposed to be free for 24 hours. It took 2 hours of various phone calls just to pay for one day of parking at my residence. Way to make this the worst rollout ever. No one is even on the street which is a major entertainment section of the city and my guess is it’s because nothing works so no one can even pay to park. I’ve talked to several neighbors and the only person who has navigated this was my partner who had to go in person and the clerk basically issued he permit because he has the deed to the house but the car reg is an old address. This has been in the works for a year and it’s still a dumpster fire. Nice job C-Bus. As of now, I can’t park my car at my house or even in my “zone” and have not received an answer to any of the issues. And developer...I called and emailed support. You guys have done nothing.