One Tap Away

One Tap Away keeps telling my building the app is fixed and then you go to use the laundry room and app doesn’t work. Then we get an email from my place the app is broken again. This has been an ongoing issue since JUNE 16th!!!! The app went back online briefly weeks ago but it’s been completely down for the last 2 weeks and my money is just sitting in the app unusable. I move out of my place this week and still have no way to do my laundry. I have piles of dirty clothes because the nearest laundromat to me is a 20 minute walk away. That’s why my building has laundry, but OneTap away keeps not fixing their app. Fix your app, fix the connectivity issues. Now if it is finally fixed me and hundreds of others are going to be fighting to use the laundry room because nobody has been able to do laundry for 2 weeks at minimum. This is ridiculous, MAKE YOUR APP WORK AND STOP TAKING MONEY IF YOUR APP IS DOWN!!

I feel like the One Tap Away app is a step backward from CSC Go when it comes to adding extra time to a running machine. With the CSC Go app, I could add as much time as I wanted all at once, even from my apartment right upstairs. Now, I’m limited to 25 cents at a time, and each time I have to be in the room , physically hit start, back out, wait for the app to refresh, go back in, and repeat. It’s unnecessarily tedious when all I want to do is extend my laundry time. Please bring back the ability to add multiple increments in one step. That would make this app much more user-friendly. Thanks!

2nd UPDATE: procedure outlined in the response to this review does not work. I am aware of how to view availability at the property. The problem is that a completely wrong property is the only property visible in the app from my home! I cannot view the correct address unless I am physically in the laundry room. UPDATE: support on the phone states that I have to be “in the laundry room” to see what machines are available. What is the point of an app then? Seeing availability is one of the only two selling points of this app- the other being that you don’t need quarters. Therefore the app does not work as advertised. I have added my home building address to my profile in this app. Why, then, does it refuse to show me machines at that address? Instead, I can only see the availability of the machines in a different building next door. I can’t check to see if either of the TWO washers in my own building are available! The old CSC GO app worked better. If you insist on building the app based on Bluetooth and location, you should at least be able to save a “favorite” building, or show the building listed in a user’s profile. Showing whatever laundry machines happen to be close to a cell phone at any given moment is useless.