App Profile: Resident Portal Mobile
Android / Games / Puzzles
Resident Portal Mobile
Installs:
Rating:
4.86
Total Reviews:
219.34k
Top Countries:
US, CA, IN
< $5k
/mo
40k
/mo
Reviews: What People Think About Resident Portal Mobile
Estela R104
Rating: 5/5
Happy 2021!!! Jacqui is always great in rendering an impeccable service. Well deserved promotion! I want to give a shout out to Jordan as well!!! He is always very cordial and well informative assisting me with my issue and inquiries. He is always warm, friendly and professional in dealing with tenants both in person and over the phone. Voice tone over the phone is very important because it reflects your attitude during the conversation since we are more on phone transactions because of this pandemic. He would easily pass the 24 Hr window in addressing issues given on your portal... even respond within less 30 mins. I havent finished writing this review ... he called and followed up in a heartbeat! Excellent customer service is not even just a skill, it is a gift. Either you have it or you dont.
A concerned tenant11111
Rating: 1/5
I haven’t used much of the other parts of the app, so I can’t really say much about it other than it does what it needs to well enough. That cannot be said about the inspection report. For one, there is a 200 character limit on report items, which is not stated anywhere in the UI. In addition, there is another issue; semicolons get replaced with a space, which could change the meaning of what a report item says. Photo uploading is absolutely garbage. It does not automatically save photos, and sometimes fails to ask you to save before exiting. And when it does ask you to save, sometimes it simply won’t save. Or it will “double save” doubling all of the photos. When it does this is entirely arbitrary. This app has single-handedly turned what could’ve been performed in a few hours into a multi day time crunch (the inspection had to be completed 48 hours after receiving notice). As a computer programmer myself, these issues make absolutely no sense. I don’t want to claim that this is maliciously done, but it is very difficult for me to understand how something this broken in this many ways could be shipped as a product without having these issues fixed. Especially since this app has been around for a while.
ameliapelli95
Rating: 1/5
I am running iOS 18.1.1 with the VoiceOver screen reader. There are a number of issues with the payments tab in resident portal using a screen reader. First, I attempt to double tap the expand button for the payment methods selector. This gesture for a blind or low vision user does not work. Furthermore, I have to turn on Screen, recognition and image recognition for the Apple Pay and money order options to even be visible with voiceover. Note, that these issues started with the adoption of the new one tap payment system. Likewise, I double tap the other payment amount button to key in a custom value, And this cannot be selected using the typical voiceover gesture either. I contacted customer service and was told that no support was provided for residence, even though accessibility in the ability to pay rent independently are essential functions. There should be a system in place to reach a developer if accessibility issues arise. Do better, Entrata. This was working correctly in the previous version, and I do not understand why accessibility had to be broken with the latest addition. Also, if I double tap the memo button to add a payment note, the screen is not read off at all, and the keyboard does not appear.
About Resident Portal Mobile
The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.
Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features).
Much of the ResidentPortal app is configurable by the property in which you live. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability.
If you have feedback, suggestions or bugs about the app itself, please email [email protected], we would love to hear from you!
ResidentPortal App Features:
• Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used.
• Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late.
• Pay by Voice - Allows you to quickly pay rent by searching 'Pay My Rent' from Spotlight Search and linking directly to the make payment screen in the app.
• One-Tap Pay - Pay rent with a single tap right from your smartphone. The app remembers your last used payment method and knows your exact balance due.
• RentNotify - Sends push notifications to your device, reminding you to pay rent.
• Contact Property - Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes.
• Submit Maintenance Requests - Submit a maintenance request right from the app.
• Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app.
• Inspections - Complete move-in, maintenance, and other inspections right from your mobile device.
• Reserve Amenities - Schedule amenities at your property.
• Touch ID Login - After initial setup, securely log in to the app by scanning your finger print.
• Face ID Login - Authenticate with your face with iPhone X+.
• 3D Touch Support - Quickly pay rent, submit a maintenance request, or view your balance by tapping and holding the app icon.
Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.
Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features).
Much of the ResidentPortal app is configurable by the property in which you live. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability.
If you have feedback, suggestions or bugs about the app itself, please email [email protected], we would love to hear from you!
ResidentPortal App Features:
• Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used.
• Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late.
• Pay by Voice - Allows you to quickly pay rent by searching 'Pay My Rent' from Spotlight Search and linking directly to the make payment screen in the app.
• One-Tap Pay - Pay rent with a single tap right from your smartphone. The app remembers your last used payment method and knows your exact balance due.
• RentNotify - Sends push notifications to your device, reminding you to pay rent.
• Contact Property - Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes.
• Submit Maintenance Requests - Submit a maintenance request right from the app.
• Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app.
• Inspections - Complete move-in, maintenance, and other inspections right from your mobile device.
• Reserve Amenities - Schedule amenities at your property.
• Touch ID Login - After initial setup, securely log in to the app by scanning your finger print.
• Face ID Login - Authenticate with your face with iPhone X+.
• 3D Touch Support - Quickly pay rent, submit a maintenance request, or view your balance by tapping and holding the app icon.
Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.
File size: 224011264
Launched countries: FR
Minimum OS version: 13.0
Release Date: 1658386800000
Published by Entrata, Inc.
Website url: https://www.entrata.com/residents/resident-portal
Publisher country: US
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