DexterPay

I have used this app very successfully for the past 2 months and enjoyed the convenience. However tonight my payment card info ended up being compromised. I started a load in washer and then when I went to check my timer, the app had logged me out and my thought was well that is weird and I tried used the password that I had set to and it did not work, so did a password reset and within about 2 or 3 minutes of the password reset, it charged $20 to my bank card, and I did not ask for it to load any amount and this $20 DID NOT load to my Dexter account and here it has been 2 hours and it is still not there and plus periodically when I check the app under Preloaded functions panel a pop up appears that says Error and below says Request Error, so whoever it is, is still trying to charge my bank card to try to get more money from my hard earned paycheck. And of course this app has to have that payment disclaimer and that you basically use it at your own risk. But what the heck are you supposed to do when the change machine is malfunctioning and the clothes machines are not taking quarters and you desperately need to get your laundry done and the only time you can get it done is late evening because your work shift is daytime.

Title should tell you everything. I NEVER write reviews for apps but this has been the absolute most miserable, frustrating experience I have ever had with an “app” (can you call it that if it doesn’t even function as well as the worst app you’ve ever used? Those worked better than this so probably not) I am literally just trying to give you my money for an outrageously overpriced service that you are already extorting me for and it rarely even allows me to do that. Just does not load or even acknowledge the fact Im trying to click on anything until I close the app, open it again and THEN it tells me that for some reason it cannot process whatever it is I was trying to do (literally just click a button to give them my money) and then goes back to not registering any input. This continues for an indefinite length of time, stopping only when it abruptly decides to process that button I clicked an hour ago or more likely - I give up in utter frustration and decide not to do laundry this week. If you are a business contemplating a working relationship or any sort of arrangement involving this app - DONT. You are better off with literally ANYTHING ELSE. Have your customers courier an envelope of change to you, it will be a much more pleasant experience & considerably more efficient.

App crashes A LOT, is very slow, and constantly shows errors. All this when you need it most after pre-loading dirty laundry only to have to re-load on a different machine, especially if your cell signal is low. Still better than carrying pounds of quarters to do laundry but app developer really needs to invest in app improvement, perhaps a re-build. The laundry industry as a whole needs to develop a single standard for paying anywhere and everywhere. If the vending machine industry can figure that out, why can’t laundry?