OMNI CCU

The service at The drive-through is always a long wait even when I’m being waited on to cash a check or deposit money or to get money it’s still a long wait they do not have enough employees that’s probably the problem other than, the credit union great.

The app isn’t super bad, however there are some fixes that would bring it to 4 and 5 stars. The flaws that I’ve noticed are that the actual balance and available balances sometimes don’t add up and the one feature that would really bring the app up to par would be making pending deposits visible to the members like many other banks and credit unions do. The credit union staff can see pending deposits but the customers can’t on the app or online platforms. If there is a way to make that happen it would be an awesome perk that would save the employees of the credit Union a lot of time taking phone calls and save the members time not having to make them.

In typical retail fashion, an “upgrade” is just a different look with even more problems than before. The previous app was easy to navigate and easy to tell what the transactions were and where they were originating from. This new app erases all of that. It feels convoluted and overly complex. On a good number of my transactions, I can’t even tell where they’re from without tapping on the transaction itself. The transfer process between members is also now more complicated than it needs to be, requiring sets of suffixes and numbers that I’m not ever sure where they come from, rather than simple the name and account number you were transferring to. I thought maybe I’d get used to it after awhile, but I haven’t. It’s still just as infuriating today as it was when I downloaded the new app. To sum it up, it’s extremely disappointing