Honor CU Mobile

Don’t even want to elaborate. So many issues with the new app. I still track all my transactions manually in every dollar because honor stopped allowing us to auto import them about a year ago when they rolled out their new login feature last time they majorly updated the app. So the fact that the auto round up savings now posts after every single transaction instead of once a day is a nightmare to view on the daily system. I’m about to turn it off. That wouldn’t even be so bad if viewing the transactions weren’t so frustrating because they all have so much text and so many numbers on each line item. The text is also so huge, I have to scroll so much just to enter in one day of transactions because only six transactions fit on the screen at one time on an iPhone pro max (3, if you’ve got the autosave on). Lost the ability to post deposits early. Started getting double notifications for all of our pending charges so it looked like we were being double charged at first. Randomly disconnected all of my cards that were connected to my husband’s login- we’ve always just used his login so I can easily manage the budget since we’re both listed as owners on all of our accounts, but he’s the primary. Keeps denying legitimate charges I’m trying to make, I get the pop up notification, but it won’t take me to the screen to approve the purchase anymore and won’t let me manage my card. Also not getting the text message alerts anymore when that happens to respond with a yes or no, and if I do happen to get one, it’s like an hour later when I’ve already had to figure out a different payment method. We were already iffy on whether we wanted to stay with them or not after some of the other issues, but after how long the app/customer service line was shut down and unavailable OVER A WEEKEND AND A FEDERAL HOLIDAY when their branches were all closed for THREE days was ridiculous- god forbid anyone need to have access to their account right away in this day and age when no one carries cash anymore, they should have done the app development on a M-F when someone could have gone INTO a branch to fix an issue with their card/account since the entire world doesn’t stop turning for you to make your business updates- but now banking online is such an awful experience. I just wish we hadn’t gotten a car loan with them a year ago. 😒

I’m disappointed they got rid of their early deposit feature. That was the best part of the app and now it’s gone since they updated. Not to mention they’re very inconsistent with their direct deposit dates. Overall, the app now just feels empty with a lot of white space and their best feature gone. The credit score check is good though.

The decision to completely pull all mobile banking offline and simultaneously discontinue all customer service for five days (October 2025) would’ve been the last straw for us after several years of continuously declining customer experience with Honor CU, but a family member was determined to remain loyal so we tried. But to then resume business after five days of a service blackout by releasing a mandatory “app update” that will not accept any of your existing identity verification credentials and require you to type in your full social security number before you can even access any of your accounts or mobile banking is absurd. This credit union has hit rock bottom for customer experience. Deleted the app.