Nykaa Fashion - Shopping App

I had my card info stolen and purchases were made to Nykaa fashion . I’ve had the hardest time trying to get anyone on the phone and when I did get someone the problem wasn’t resolved. Being that I didn’t have an order number I couldn’t locate what was purchased . They couldn’t give me any information or and promises if I could get my money back . I wanted the items cancelled and also the shipping information to were it was going .. I have yet to receive any help and I’ve been calling daily , my bank is investigating as well but I think theirCustomer service should be aware that people are getting scammed and won’t be able to receive a refund

My worst experience with Nykaa. This was my first time trying it (only because the sizes were not available at Myntra). I ordered 5 products which were sent in 2 packages. I received 1 package which had invoice saying 3 products inside but I got only one, the other two were missing. I couldn’t contact the customer service as the chat is available only from 10am -6pm. So I waited and contacted CS next morning. I explained the situation to the CS person and shared invoice and the product picture which I received. She insisted on the product tag picture. I was not at home but managed to get that too. Then she said, She has raised the ticket and I’ll get a call in next 24-48 hrs. Thankfully, I asked her the ticket no. and she shared because I didn’t receive any email or message regarding the ticket raised (such a big loop hole). Today, I contacted CS again (exactly after 24 hrs), and the person asked me to give 24 hrs more as they are investigating. Nykaa Fashion, you guys don’t have the expertise in this I guess. You need to understand customer service is the key. Such mistakes happen in this industry but the main thing is what kind of customer experience you are giving. You can keep investigating the problem- who caused it, why it happened but why I should suffer? Never coming back to Nykaa Fashion and I don’t recommend it at all. The other products (from 2nd package) were not at all what they looked like on their app. The colors were dull in real and few details were not shown in the pictures. So don’t go by the pictures

I bought a luxe product but unfortunately size wasn’t correct and the next size wasn’t available. Noone would create return for the product but kept twilight me the same thing that your size isn’t available. Akshay was the 5th agent I talked but he understood the problem well and helped me out. 5 star for his help!!