Nike: Shoes, Apparel, Stories

They NEED to get this security problem under control! My accnt just got hacked and the customer service informed me that it’s very likely the hacker got in thru the app. Someone successfully got into my accnt and made a purchase, but somehow, I didn’t receive one single email or notification until I saw the “order shipped” notification from the app. And still no email confirmation or notification at all! What’s making it worse is that the customer service rep told me that it was escalated to the fraud dept., and they are trying to stop the order being delivered. And just suggested I change my password. That was it. I asked if I were to given updates on the case’s status, like whether the payment will be refunded, or if the account was going to be safe to use, and what’s going with the email notification on my purchase or activity, the rep just told me no one is going to follow up or reach out to me. They are just going to resolve it (whatever that means?) I’m deeply disturbed and disappointed in Nike for both their security and their custom service!

I had ordered some shoes which were being released I was able to purchase them. They had no issues taking the money for them. I waited for the shoes which were to be delivered. I waited for the date they were expected to show up at my home. I received nothing. I called in to ask about my order they told me fedex had picked them up to reach out to them. I reached out to fedex they had no idea about any package they told me they were still most likely at the Nike facility so I called Nike back and then they told me that the shoes were no longer available that they would give me a refund back. I not only waited a few months for the shoes to release but also had to wait the day of release to be able to purchase them. I told them I would wait to hear back to see if there had been a mistake to see if maybe they could track down the package. I waited a couple day still nothing I was never contacted by anyone. I called them back I spoke to a representative explained my issue to her in them which the representative told me they had the shoes in stock and they would replace the order and have it sent out within 7-10 business days and I will get a confirmation through email. I thought issue resolved so I waited until the day to see if I would get and email confirmation again nothing. I called back asked the representative of the order had been reshipped they told me there was no order placed because the shoes were no longer in stock. Overall I expected better service with Nike and to have just made it seem as if The customer had did something wrong. It was just a complete mess from the start on their behalf. I didn’t want my money back I wanted the shoes that I had paid for.

So I got the app a few months ago. I copped the Jordan 13s like in the middle of the week. Which shocked me cause I thought copping Jordan’s would b me that easy. Boy was I wrong. When Jordan’s drop trying to get a pair is IMPOSSIBLE. It’s a game basically. The app stores all your info; name, address, even card info. So you go to the app on the day of a drop, 7am, thinking you’re gonna get a win that day. You find the shoes you want. Confirm that you want them. Then you’re placed in a “waiting room” for 5 mins. They you’ll get an alert saying “we don’t have your size” WHO IS THAT EVEN POSSIBLE. It’s like you go to the mall. Go into a store and pick out the shoes you want, size and all. You go to the register and give them your credit card. After they swipe it they tell you “go sit over there and wait before you walk out”. Then the person working in the store says “oh can I have your shoes back. This person who just walked in wants them”. I get Nike doesn’t really care as long as they’re selling shoes. But these guys with the “bots” are the ones that keep getting the shoes. Why not make those guys verify that they aren’t “bots”. Just my thoughts. I’m sure Nike couldn’t care any less about my opinion

Been using this app for several years now. Easy to search/find, good selections, timely notice for sale, and recently added “new drop” list is very convenient. I like “notification” function, as sometime I overlook for a drop. Chat service is excellent. They are always friendly yet polite also. Response time is always w/in few minutes after posting. Only problem is some items shows video of items not available colors. (Sometime I like the color of video item better) One point I appreciate if can be done. Some clothing shows a model wearing top, bottom, shoes, caps, etc, but only listed for 1 item like hoodie. I have to look for the bottom, but can’t find it sometime. I wish sku number was listed for what’s in a photo. The same can be applied for cover photo of item, like shoes.

Thank You Nike! First time using this app. It is very easy to use and design. I like how the app saves designs you make. That way you are able to go back and modify without having to redesign the whole shoe again. I did call customer support once when I started because I am not good with most any apps. They were very nice and patient. The person I spoke to seem to really care and wanting to help me to find a particular shoe I was looking for to start with my base design. Once they found the shoe I wanted to design he walked me through the general process. It’s extremely user friendly! If I can do it being extremely electronically and app challenged. Anyone should be able to use this app affectively. I originally downloaded it to check it out for my teenager to see if it would be a great birthday gift for her. So she could design her own shoe. I can’t believe I knew something before she did and it was a huge hit with her. This is definitely going to be a staple birthday and Christmas gift for all three of my kids to be able to design their own tennis shoe. I particularly like that you can put your initials or some type of team abbreviation completely custom on the back logo area of the shoes! My only small disappointment is that I wish there were a few more color options. In the particular design I was doing I wanted to do it in my sports colors. Nike had all my colors except yellow. Thats my only small disappointment. That’s why I still gave the app five stars⭐️⭐️⭐️⭐️⭐️👍 P.S Just Do It 👟

Looked online at your website for a salute to service sweatshirt Chicago bears adult xl said out of stock. Pushed chat and got someone who we went thru options he found one at a Nike store in Chicago IL. Gave me address and phone number my daughter called cause she lives in Chicago and they automatically said no we don't have one and was very short and hung up. Very unprofessional (1st mistake). So i called your store ( the same store) a kid answered the phone and said let me look and came right back and said nope were out of them. He put me on hold and came back to the phone faster than I could walk from my kitchen to my bathroom. ( 2 mistake). So i reached back to customer service online from your website to the same guy and he called they told him they had one left and put it to the side for me....I was so happy and excited and great full so I called the store to just double check and asked for a manager. The store manager got on the phone her name was Alesha she confirmed she had it and was holding it for me we went thru the whole item to make sure it was the right one...style, size, color, where the labels were....we went completely over this to make sure because it is a long drive for my daughter. So my daughter went there all excited paid for gas and and parking, went into the store to only find out that it was a kids xlarge. This is completely unacceptable especially for a store manager to be involved and this to happen and one upset and disappoint a long time customer and make them travel far distance to be completely disappointed on something promised by your company.