MyRogers - Manage your account

Recently I changed plans and then within the 30 day period. Decided to make another change was all approved by two supervisors and then the other day I get a letter telling me I have a bill for $290? When my regular bill plus the added $20 a month was $140. So my accounts all screwed up now because somebody decided to treat my program changes. Like I was canceling a contract early?? So now I’ve got to go through a couple of months of adjustments to get it right? This never should’ve happened. It just shows the incompetence of Rogers customer service people can’t understand what the customer saying and if they do seem to when it gets processed, it’s totally different. After this screw up amongst other things, I’m considering switching to another company.

I have multiple accounts with Rogers. For the past two months I’ve been unable to pay my internet/cable bill. I keep getting an error message which is highly annoying. I have to call in to pay it over the phone. I can still pay my cell bill. Which is why I gave it 2 stars. Fix and upgrade your app features Rogers! It’s an inconvenience for a one- stop shop app!

I like the latest rendition. But I should be able to set an alert for any number. Not just an alert at the end of my regular data amount but also my promo data etc. What good is an alert that can’t alert me when I’m at 300 megs left for the month? Is it a corporate trap to encourage overages?