MyNorthwell

The app provides a lot of information but I wish the appointment list was a bit more compact. Where it listed the doctors name and the appointment time. Right now it only lists the doctors name and the address. So if let’s say I wanted to take a quick picture of the list to be able to quickly see a date and time to schedule another appointment. I’d have to log in go to appointments list and hit details just to see the time. Rather than quickly see a list of dates and times.

The app was working fine for the last year about a month ago could not see the appointments for my elderly mother contacted customer service tech-support. They’ve been working on it for two weeks still cannot resolved The problem. Does not work on windows operating system does not work on Apple operating system when you trying to take care of an elderly person that has a lot of appointments and things happen within the medical field that appointments are canceled. You need to stay on top of things. What’s the use of having an app when you can’t get accurate information not worth downloading the app.

As a healthcare administrator, I’ve seen my share of apps varying in terms of user experience. Northwell Health app was an ease to set up and has a great user interface clearly with the end-user in mind. I also found the level of security to be high and feel that my health information will remain protected. I can already envision how this app can be used to improve the patient experience both in-person and for patients at home. Great job to all who worked on this app!