Mylio Photos

I want to take a minute to upgrade my previous review. I have had tremendous success lately with Mylio. I think many of my issues were related to a Passport external drive that was one of my Mylio Vaults. I’ve reformatted it several times, but it must have some incompatibility issues out of the box that support couldn’t identify with the info they had. Now, I am loving the product as I wanted too. As I said, conceptually it’s great, now it’s working great in reality. I have invested many, many hours resolving the issues created by my initial failed synchs in terms of lost originals and duplicate files. Some my fault as it took a while to really understand what it did under the covers where I made bad decisions. So now my knowledge, system robustness and performance have greatly improved. I highly recommend this product for a serious photo curator, but move slow until you know your system. Previous Review Conceptually, this is a great product. I really want to like it. However, I have had nothing but issues. Primarily system crashes and failing synchronization across my devices. I send support many questions, some reps are helpful, others becoming impatient and short. Not really helping me resolve the issues. Makes me wonder how wide spread the bugs are. As I said, great concept that falls short.

I was a long time Picasa user and everything was great until it was bought by Google and then little by little killed on behalf of Google Photos… Several years searching for a replacement to cover my photo needs until I heard about Mylio in the TWIT podcasts (Leo Laporte). At 1st attempt I couldn’t deal with the Mylio UI, very confusing and not that intuitive and I decided not to use it… Then I tried again several weeks ago (going into vacation) and this time I could understand (mostly) the way it works, testing it for my vacation photos that I was taking from iPhone, iPad, Photo cameras, and working on the photos in iPhone, iPad and my 2 Macs… It was great, several issues across platforms (fixed when I read the website documentation), still a few ones to fix/understand, but in general a very good app for my current/specific photo edition/storage/backup needs. Good work!

On November of 2021 I subscribed and registered my Mylio photo organizer. It did what it what it said it would do, however, it ran into a bug where when you made a change on your IPad and sync to the iPhone you would get several copies of the same photo. Mylio corrected the bug with an upgrade and then things went down from there. I installed the upgrade, but now I was being charged for another subscription even though it was July and my 1 year subscription had not run out -I had 4 more months to go. I notified Mylio, but did not here back after 24 hours, so I retired my pc thinking that would correct the problem, but it made things worse because now I had to subscribe again if I wanted the program to work right only to find out that now I lost the photos in my Albums and would have to reinstall them. Then I couldn’t get the iPhone to sync with the iPad even though I paid for another year’s subscription. Now I’m canceling my subscription and feel Mylio shouldn’t charge for this program until they get the bugs worked out.