myKCMO

After being on hold for an hour, I was asked by one of the representatives why I didn’t call 24 hours after my trash wasn’t collected. I am new to Kansas City Missouri and didn’t know that I had to. I’m calling now to ask why my house was the only house on the block not to get the trash collected she continued to tell me that the trash had been completed at 3:24 as I told her I know I heard them coming down the block I work from home however I’m still asking why my home was the only one not to be collect I was told again I should’ve called 24 hours after I wasn’t collected. I reminded her that we had a snow day last week and so Tuesday is my normal trash day. And now I have four bags versus two bags she informed me to go to Price chopper and get some tags. Why should I have to do that when my trash wasn’t collected due to snow and then Tuesday it wasn’t collected because of why I’m still yet to get an answer to my question so now I’m back on hold another hour of my day. And nobody’s answering there has to be a better way. It’s not the monetary amount is the principle of it.

So I also repeatedly experienced the timeout issues with both the map and submission portions of reporting a violation. But after a few tries and repeatedly being met with the “request timed out” or similar error, it seemed like I had gotten to the next stage of reporting my issue where I got to upload photos. This also timed out several times until I eventually gave up and closed the app. BUT THE REPORT HAD SEEMINGLY BEEN PROCESSED WHEN I OPENED THE APP AGAIN. So don’t give up altogether. This app is unfettered KCMO garbage for sure. But there appears to be a degree of functionality to it despite its constant insistence that it’s not working. Maybe it’s a metaphor for living in KC or next to a Celtic Management property. Maybe we did something to deserve this.

This app is extremely slow and won’t let me submit a request. The navigation is not intuitive, and the issue types are non-specific and don’t fully represent resident-facing language. For instance, many residents don’t know if a water issue is “water” or “sewer/storm water.” Moving the pin on the map caused glitches and a long load time. Once I tried to submit my request, the system timed out 4 times. Getting resident feedback on 311-type issues seems to be important, and I wish it were easier to give that feedback.