GFiber: The Google Fiber App

Every person I’ve talked talked to in person or on the phone has been great. I am giving a one start because of the lack of communication and the difficulty to get to a person through the automated system. I set up to have internet two weeks ago and my first appointment was canceled with no reason as to why and very little notice. When a technician finally came to my house he was able to give me an immediate reason and was great and personable, but being in the dark for a full to weeks with no internet was extremely frustrating. I did attempt to use there customer help services, but the AI generated assistance created more confusion and very little help and when it came down to getting a person, it said hold on for a moment I have a person right with you and then never connected me. After I finally my router installed the servers had some sort of error and it all wouldn’t connect to the internet. So I was stuck waiting again. This morning it finally displayed that it was fixed but I received no phone call which I was informed I would when it was ready to be set up. I then tried calling again and the AI assistant asked for all this information. Finally connected me to a representative and they just all the same questions again. I’m so irritated with AI generated assistance when it does literally nothing to assist.

Honestly Google Fiber is so smooth. I’ve got a great deal, the internet is FAST, the app is amazing! You can pause your child’s WiFi right off the app if need be and set timers. You can kick people off the WiFi and see all the devices on your WiFi and how much the devices are using. You can make a guest WiFi so you don’t compromise your direct WiFi when people need the internet. At my last house the price was a bit pricey, but my new house it is cheaper and I do not like spectrum! I’m originally from California and had Frontier Fiber Optics, it was a rough company to work for and sell cause of there history but they had the best product so that’s what I used. I moved to Missouri and was happy to know Google was in town. I was a bit iffy just because it’s google but so far I’ve been amazed. Where ever you can get fiber get it. It’s a direct line in, it’s fiber optic your upload and download speeds will match. Using other companies that are not, they use coaxial cables which are like old telephone lines blended with fiber. Which limit your upload speeds. It’s like glass compared to plastic. Plus normally when I test my speeds they are always great! Customer service is great when you call too!

I love this app because it's very accessible with voiceover. I can easily pay my bill, change my account settings, and update any information that needs to be updated as necessary with this app. As a visually impaired user, accessibility is very important to me, and it's nice to know that Google Fiber caters to each of their customers individual needs. Thank you Google Fiber for making such an accessible app that allows visually impaired customers to maintain and conduct their business with you.