MyChildrensMercy

This app is horrible. I’m unable to access anything I need from my child’s medical record. I tried using the desktop version too, and I can’t even get that to work. For being such a major children’s hospital and primary outpatient care provider, you’d think their digital resources would actually function. Extremely disappointing and stressful for parents who rely on this information.

If I could Give this app zero stars I would. It hasn’t worked for me in months. I’ve spent hours with tech support. We’ve deleted my account and started over. I still have zero access to anything useful. It’s infuriating when I call and the phone system tells me all the things I can do in the portal. Except, no, i cannot. I promise.

I try to make an appointment for my daughter with a GI specialist and the only option it gives me is for diabetes care. There are so many platforms that are extremely useful from multiple health systems. I have no idea how this app is even published and made available for patients. It is useless.