Momo: AI Photo & Video Maker

I purchased a subscription and was able to credit 2 “packs”, which honestly I wasn’t all too impressed with, but it served its purpose. I was using this to create a headshot for an email profile picture. I selected another pack, paid the coins for it, and it got stuck on generating for hours. I had to delete the app and then reinstall it. Once I did that, I was out of coins so figured I’d give it one more go. I purchased 60 coins and another pack. Every time I did so, I uploaded photos, selected “female”, named my AI, then nothing. It would take the coins but when I clicked on the pack, it asked me to purchase again. I did this loop - pack purchase, upload photos, over and over again - about 4 times before I gave up. Customer service is useless. They apologized for my frustration but gave me no resolution or an explanation about why their app hut doesn’t work. Biggest bait and switch of any app I’ve seen - works okay until you spend $10+ then you’re stuck and it stops working. So now I’ll be reaching out to Apple for a refund and filing a complaint with the BBB. This all happened within a few hours. Obviously I canceled my subscription but I’m out over $10 with nothing to show for it. Use ANY other AI app - just not this one. Horrible experience.

Okay first impression was cool. Good variety and lots of options. The hands weren’t obviously AI and fake. The body sizes were similar structure. The next attempt and profile I created, I ended up three different races. I was laughing and thought maybe I did something wrong. The next profile I tried was the couple option. I thought “sweet” as I’ve been wanting a new couples pic. I uploaded my spouses face shots and my new shots to give it diverse options. Granted my partner and I are often asked if we are brothers and not partners, so I wasn’t shocked to not be able to tell the two of us us apart. I was shocked that one of us had changed genders. I told my sister when she dressed me up in my mother’s dress when I was barely five, that I wasn’t a pretty girl then and I most certainly am not today.E this app confirmed that theory. It’s 2025 so I’d think that if they allowed me to select both individuals as male, two males would be generated. Homophobic or just a coding error? I asked for a refund. I haven’t seen anything yet 🥲👎

I had such high hopes for this app. The concept is great and even the pictures are ok but here’s the problem… they are ripping people off! I purchased the one week trial, then I discovered I can’t do anything at all until I purchased coins or wait 6.5 days to get my weekly coins which would only allow me 1/2 a day to actually use the app. So I decided why not, I’ll purchase the coins. 120 coins. So now I have the coins and I select my 8-10 photos of myself and I did 2 different photo packages 6 coins each. So now I have 108 coins left. The photos were ok but not great. Every photo had my exact same face just in different body poses. So I thought maybe I should change the 8-10 photos I provided of myself in hopes of getting different photos. I couldn’t figure out a way to change the photos, but it would allow me to delete the “model”. So I did that and went to add a new model, selected 8-10 new photos of myself and now in order to chose any photo package it wants 120 coins instead of the 6 coins it was before. There’s no way to get the other “model” back and I’m stuck with 108 coins that I can’t do anything with or I have to purchase more. I’m going to just cut my loses and cancel my subscription. This app is not getting another penny from me.