mezeh

I ordered a meal for delivery and received the wrong order. The store sent the order through DoorDash, but the dasher left the wrong order and the DoorDash link indicated that I should contact the store in case of any issues. When I called the store I was told they couldn’t do anything for me if I didn’t go in person to pick it up, even though I explicitly paid for delivery fees and dasher tip. Upon asking for redelivery, I was told they could do nothing for me. I called DoorDash and they contacted the store to request redeliver, which was refused, as the store worker said if I didn’t go to the store in person to return the wrong order, they would not give me my correct order. It is insane that something like this can even happen in the first place. Since I paid through the app, DoorDash could not even issue me a refund, but would issue the store one, which who knows if they would send my way anyway…

Ok, this app as been PAINFULLY hard to use and very frustrating. However, SIGNIFICANT noticeable changes have been made and now it is much easier to use. The ONE thing that REALLY needs to be ADDED is an icon for your basket somewhere near the top right side. This would allow you to immediately get there. Often times when adding an item, I plug in all the ingredients hit the add to order and then am at a loss as to how to get back to my existing order because after I hit the add it doesn’t take me back to my existing order. So, an auto link back to the basket from the add button would be GREAT but if at least if there is an icon for my existing basket at least I can get back to it. AGAIN, MUCH IMPROVED APP (and almost there).

It works well for selecting food and for making payments. Even though I am signed in and earning points it always says I have no past orders. Having saved favorites would make it much easier and I would order more often. Somehow that does not work for me yet. Unrelated to that I hope Mezeh does not take in too many online orders at time the staff is already busy with in-restaurant customers. Our local chipotle does that and the experience for everyone (including staff, I assume) is terrible. Be cool to your people please. :) and thanks for running a great restaurant.