Metro Transit

When I initially downloaded this app, it was working fine for weeks. Sure there were some bugs that you had to watch out for, but for the most part it was great and I chose to overlook them because I thought they weren’t a big deal. Now however, the app doesn’t work at all and I can’t even purchase a ticket when I really need one. It keeps saying 500 error:(. The app not working is especially the worst when you have no cash on you foe the bus fare and when an uber is way to pricey. Please do better Metro Transit. If you guys invested more into this app being better, it would very appreciated and amazing for us bus riders. Thank you!

Like every other reviewer on here, I too, had issues being able to pay for a ticket. You follow the prompts on the video that metro transit has provided yet everything is grayed out that might allow you to pay. I followed the instructions of another reviewer to delete the app and re-download. However, I had to take an additional step of asking metro transit to reset my password, and then delete, and re-upload the app in order to get payments to work. Hoping this helps for others. Definitely not a “quick download and go” operation. Bring cash as a back up or find a local who still has a card that can be reloaded.

Like other reviews I am seeing here, I was unable to select the “Set Payment” button when trying to purchase a ticket. After calling customer service, they instructed me to delete and redownload the app. This worked for me and I am now able to select the “Set Payment” button and enter information. I originally downloaded the app because my Go-To card did not have enough balance for my fare and reloading the card takes 24 hours to process. The original download of the app with the purchasing bug made for a stressful first experience, especially at the risk of missing my bus to work. I am rating the app three stars in hopes for a smooth experience going forward and future improvements. Safe travels out there!