RTD MyRide

My ride Card system was GREAT! But rtd dropped It - mostly because their website was/still is problematic. I reported specific problems often. But NOTHING was ever improved. I think RTD workers just got tired of the phone calls - mine were numerous. I have VERY LITTLE HOPE for a new MyRide system. UX expert viewing your system for YEARS. Bad grades, RTD. Shameful for high-tech Denver! Glad I read the other review - not connected to Apple Wallet? That’s crazy. Talked to customer Service in Union Station about MyRide returning. Basically they lied to me about it. Said I could add funds in app. BUT this is just mobile ticket for every ride. Fuhgeddaboutit.

Wow. This app is so poorly designed and half baked – Denver should be ashamed of itself. Apple Pay doesn’t work in this app. Keychain isn’t integrated to help you login, and the app constantly logs you out, which is extremely frustrating when you’re standing there trying to buy a ticket only to find out you’re logged out, once again. Even more infuriating is that RTD has refused to allow you to load your passes into Apple Wallet, so you’re forced to use the app – you know, the app that constantly logs you out, but doesn’t utilize keychain to help you log back in. Everything, including schedules and fare information, just directs you out of the app and into Safari. This app is so half-baked and poorly designed – what a joke. Get it together, RTD. It’s late 2022. Riding a scooter is a far more technologically advanced experience than catching public transportation in a major metropolitan area of 3 million people. Be better.

App hasn't opened in a week. I guess it doesn't really matter much when RTD doesn't even have enough drivers to guarantee your bus is going to show up. When it works, it's fine. The only options for purchase are day passes, and you can only purchase them one at a time, because whether you "activate" the purchased pass or not, it will expire at the end of the day. I've had it seem to time out during the purchase, prompting me to purchase another pass, only to find out the first purchase was successful — $5.20 gone. When the app stopped working for me, it was in the middle of the day, well after I purchased a day pass and used it to get to work. Didn't know there was a problem until the transit cops checked my ticket on the train home. The app stayed on the red RTD splash screen as the cops stood and stared at me for two stops. Thankfully they eventually accepted my email receipt as proof of my purchase, because what's the other option? I get a fare evasion ticket because the official app is garbage? Not worth the trouble. I immediately went back to using my MyRide fare card, which isn't without its own serious flaws. The basic lesson? Use it if it will open, I guess, but always carry enough cash to get you where you're going, no matter how you chose to pay your initial fare. And if being on time is important, start planning to get to you destinations half an hour early, just in case the bus you intend to take never shows up. Hopefully the next one will.