Mendocino Farms

I noticed that the website menu was different from the DoorDash menu. I called the store to try and figure out how to order the seasonal item not feature on DoorDash. The person on the phone was professional and nice. He said you can always download the app and order from that. That is what I did. After an extremely long work day, I ordered food at 7:00pm-ish. At 8:08pm I get a text stating that the food is being delivered, but I could not find the DoorDash driver. I called the driver and he said that someone else had picked up the order and hung up. A moment later I got another text saying that the order had been cancelled. I called the Rice Village store (which we order from and dine in quite often). I explained what had just happened. At this point I was put on hold for a long while and when the person returned, he said that he did not know the order had been cancelled. The manager then got on the phone and asked me if I wanted to reorder the meal. I said yes. This was at 8:20pm. About 30 minutes later the manager called back and said he had spoken to DoorDash and will now make the order and get it delivered. He said he would comp the meal. At 9:15pm I had not heard from anyone. I called back and the manager said they were waiting on the DoorDash driver to pick it up. It is 10:01pm, and we still have not received food. Very disappointing. What should have happened: once you here of an error, fix it. Don’t wait an hour to remake the order. Makes you wonder about the management. Are they capable of handling a daily shift?

This app is not user friendly. Generally, buttons, checklists, and other navigation items do not behave the way you expect them to behave. For example, when I added the 1/2 combo to my order, it wasn’t very clear how to add the side dish that comes with the order. You have to click on the checklist item to edit which side you want. Checklist does not equal button or new navigation. Also, once you add something to the cart, you can’t edit that item. You have to delete it and go back to the menu and go through the process of selecting all the sides and any customizations. Plus, there is no option for contactless delivery in the app. Lastly, this app does not support Apple Pay. If you are going to go through the hassle of building an iOS app, you should at least have Apple Pay built in or at least some other payment option like PayPal! No one wants to store their credit cards in the app like this.

I truly love this place, and understand that because of the current situation different policies have been implemented for safety that changes the dynamics of the business. I went to pick up my food and waited in the designated area for pick up, as others guests were waiting too. There was another car waiting and the guy got out to pick up his food( as this was supposed to be a contactless pick up area where you stay in the vehicle). After he left, and upset, another car arrives and by this time I’ve been waiting for 20 minutes. The store manager notices us but only attended the car that recently arrived. An associate came out to deliver the food but didn’t acknowledge me. So I had to get out of the car to pick up my food that by this time it’s been 33 minutes. The associate whom I spoke to inside told me that I was required to notify the store upon arrival on the APP. ( where is it on the APP??) there is no information outside for instructions either other than it’s a 20 minute wait for curbside pickup. After I left, there was an associate outside waiting for the next customer with several bags ready to go. My fault if I didn’t see a “ button” to alert the restaurant, but the fact that two employees ignored me and one being a manager really aggravated me. Especially since I’m parked in their pick up area. This was the Manhattan beach location at “The Point”