App Profile: Philz Coffee

justblinkme

Rating: 3/5

I love that I can order through the app so my coffee is ready by the time I get to the place especially if there’s a long line. However the app algorithm is very confusing. It’s not user friendly where you just choose which coffee you want to order, size, and add ons. Instead of a list, you have to swipe left or right like you’re on a dating app -not that I ever used one but my friends have shown me how a dating app works. IMO I like “lists” format because of its simplicity but this app has a whole sentence & you just click on the specific word you want to change such as “I want a size [blank] with [light/regular] ice,” etc. Also another thing, I don’t know if it’s just me but the locations are listed in categories of area whereas the Bay Area has 3 different areas! They have almost ALL the locations in the Bay Area except the ONE that is closest to me which is SJSU campus. They even have a pick up station so I’m not sure how they're getting orders if they’re not on the app. Hopefully you guys can find a way to make your app more user friendly and please add more locations!

Daveistakentryagain

Rating: 1/5

They really need to fix this app. It’s been a problem for a long time. It takes forever to load, says the store isn’t taking orders but if you restart the app then it works, freezes when trying to make a payment, etc. I have to restart this app every time I order a coffee because something is wrong with the app. Hard to believe that in today’s world that such a good coffee store has an app that feels like it is still in alpha development.

Heyyyyy1983

Rating: 2/5

Cute graphics. Terrible UI. Don’t be afraid of words and input categories. Ive tried three times to pay with Apple Pay and failed. Get it together. Point of sale is crucial. The Philz I go to on golden gate won’t take other food apps so I’m stuck w this nonfunctional app. I guess I have to order the old fashioned way: in person. Ugh!!