Marco Polo - Video Messenger

So, since I’ve gotten Marco Polo, it’s been the best!!! Sure it’s crashed a few times, but hey? Don’t we all? So, on iPhone 10 r’s, you can’t update apps on your own. The phone does it for you. So when all of my friends said they updated the app, I had the old version. So, two days ago, I was trying to go onto it, and it updated! I was like ‘finally!’ So I was excited to see the changes. And when I went on there, all of my data had been deleted! And it made me sign in again! So I went through the whole process, which doesn’t take that long, and I finally got to the end. Later that day, I had taught my dog a new trick, and I wanted to put it as one of my seconds. So I looked at the menu area and it was gone. I texted my friend who had Marco Polo way before me and actually introduced me to Marco Polo, said that when she updated it, everything was the same but better. And so, I deleted the app and tried again. We both agreed that it could have also just been my phone. But when I downloaded it again, it was the same! No seconds, no history of my past polos, nothing. And it even deleted my contacts! So I had to add all of my contacts back on, then for some reason, it made me invite someone or else it wouldn’t let me continue the sign in process. So I did. And now I’m back where I started. Secondless. The app was better BEFORE the update. :/

Perhaps it is because the current reviews are too poor and/or too poignant or pointless, I don’t know... but if anyone cares or is listening, I refuse to believe and cannot possibly believe that I would be the first to complain about the new subscription required to access the features that we had before and are no longer present. There’s little to match the need for or the greed for the ol’ mighty dollar; but for whatever the reason for taking away the features... I think it was of the worst and unethical thing to decide to do, than to just sit down and think up additional features that would warrant a subscription to this magnitudes! Your subscription charge is as much as it would be for providing some kind of private phone number or something! It is infuriating.. It’s not that the APP isn’t worth any monetary value to have; but it’s wrong for how you’ve taken away what was given as free features, to now dangle to have them through subscription only. My five star views have now changed to one as a result, and hopefully, if you allow this review to be publicly visible, other users or former users will ask you the same question as in my title... or will at least ask you to undo this and make a Marco Pollo2, for subscription with ADDED features worth the subscription being charged.

Updated review:The developer took time to read each review and respond to us individually with respect. I’m touched by the professionalism of the developer. I can see and feel that this should be with any developers and users’ relationship should be. That’s how business glows. It makes me want to subscribe to this app as a loyal user. I looked and searched for similar communication app but so far there’s no other app which allows me to leave a long video messages to friends and families. Marco Polo is the best app for that. I’m updating the somewhat negative review I originally posted right after they released the paid version. ✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨ I’ve been using this app for past few years and I was loving it until the developer made the pro version. The free version no longer support the first forwarding option and the developer disabled the emoji options. I’d been wishing if I can use more emojis for years and now it’s made available only if I subscribe to the paid version. I wouldn’t mind if I pay one time flat fee but no way I’d pay monthly or yearly. I’d pay even $30 to be able to use the pro-version but I don’t think it’s worth paying $5 every month to this app which I only use to communicate with a few friends. Developer, please reconsider and make the pro-version more accessible to all users or make the free version to its original state. I am very disappointed about the update to be honest.

My three siblings are all over the country so we don't see each other often. And we're all busy so even talking on the phone regularly is a challenge. But with Marco Polo we talk several times a day and now feel so much more connected and closer than ever! It's as if we were living near one another and having coffee daily. We all treasure this app more than you can imagine. We created a channel for talking to my nephew who is in the Air Force across the country and he really appreciates the opportunity to hear our words of support and encouragement. We have another channel with all the nieces and nephews, allowing us to become so much closer. And we have a channel with our cousins in Italy whom we have never met in person, and that has been really awesome!! This app is do much better than Snapchat or Instagram or FB. My only complaint is that as of the last update it is behaving oddly. If I hit the x to exit from a Polo I'm watching so I can jump ahead and record one, it just freezes the screen on the Polo I was watching while the audio keeps playing and I have to force close the app and maybe I can stop the Polo that's playing so I can jump ahead. This happens every time I try to jump ahead to record when I'm listening to a Polo. It didn't used to do that. iPhone XS Max with the latest iOS. Otherwise we all love it.

Great app! And I hate to do a compliment followed by a but, but why not have a timer of some sort on the videos so u can tell how long you have been recording band then on the other end, so u can tell how long the vid message u are about to watch is. This would be convenient in times when you only have 5 mins and then u see a vid message and notice its 11 mins long. Of course u can watch some and then go back but it would be helpful for the purpose of planning as well as for the purpose of not being too long winded in making your own vids to send. Also the issue I'm having is sometimes when I stop a vid message I'm watching that I received from a friend and then have to go do something, when I come back to it, it doesn't start back at the same point. Or if I have to exit out of the app briefly then it does the same thing and starts the video message over from the beginning when u go right back to the app. These things would most likely be easy adjustments to make. And if there is something I'm missing and these adjustments are already available then I apologize. Either way it's still a great app! I didn't think I would be into it but it's been great actually seeing my friends faces and eyes when what normally would be text communication. There is actually a pretty significant psychological benefit in being able I see the eyes of someone you communicate..,,our brains perceive the info from that person differently and usually more positively. Anyway so 👍🏻👍🏻