Lunds and Byerlys

One of the worst apps I use for shopping. There is no functioning way to consistently shop the current ad, upcoming ads are not available for viewing, I am forced to re-log in constantly, items in the list frequently can’t add to the cart, the search engine for foods is comically bad, the app lacks filter options to search by sale items, the frequency purchased filter is inaccurate, not all items in the store are available in the app, it is slow and often freezes and needs to be refreshed, and the app displays every item individually in alphabetical order (a nightmare in inefficiency!). It makes me angry to think that I pay to use this app because it should save me time, but often takes me more time than going into the store to make the purchase because it functions so poorly. I do most of my shopping online and this app definitely stands out as one of the worst. If any L&B executive thinks they have a fully functioning app for online shopping they are kidding themselves. They must never use it or test it from a customer perspective. The old app was far superior in functionality and efficiency.

It's been several months using the new app and it doesn't seem to have gotten much, if any, better than when it was launched. The app has a hard time finding items I'm looking for... for example, if I type "avocado" into the search bar, it might show me avocado dressing at the top, and actual avocados may not even show up in the results. Irritating. I spend a decent amount of time shopping for the groceries I want to buy, to be told every single time by the shopper that several items are not available. I expressed frustration last night to the shopper (who was super kind and helpful) and she let me know it happens all the time that they don't have items that the app shows are available because it doesn't update. On a couple of items, she stated the store hadn't actually had them for months but it just isn't accurately reflected in the app. So I end up with about 1/3 of the groceries I order being "unavailable." It's not a big deal, except often it affects the total bill... for instance with BOGO, sometimes I don't get the free item, or yesterday it was with a coupon... buy 5 yogurt, get $1.00 off. Again, not a huge deal when paying Lunds prices anyway to miss out on a dollar... but when paying these prices, I expect their app to be a little better. The shopping experience is frustrating and with so many other options out there, we have switched to using shipt for Target or Kowalski's.

Search for “red grapes” brings up grape tomatoes first, some non-grape fruit juice, and cotton candy grapes. No: I want the grapes that are on sale this week. On the third try I select All Grapes and finally find the bulk red grapes. I use the plus sign to designate 1.5 lbs. Now there is no way to add this to my cart! Earlier searches bring up a slew of private label products, some sort of close to the specific search, others not at all. I am thoroughly exasperated with the app and not just because the previous app functioned better. Please fix this app