LUISAVIAROMA: Elevated Fashion

I have purchased a few wonderful pieces from LUISAVIAROMA. I can’t say enough about the excellent quality, fast shipping! I ordered it within three to five days received it from Italy! At other local USA websites it takes up to 10 days to receive.

App deletes earned points if not used for certain of time even though earning them in profile takes the longest time to be updated The express delivery is not an express with expensive delivery with hangers that cause customs to open packages The same items in competitive apps but with more expensive prices

One star is too generous. First of all, the customer service here is the worst. There’s no live chat, and you can only communicate via email, which is very slow. I ordered an item and paid $14 for express shipping, but the item took forever to arrive. There’s no point in paying for express shipping, but there’s no other option, so I had to pay. I didn’t include my apartment number, so I contacted them, and suddenly they applied for a return on my item without asking me. I was planning to retrieve it myself even if it got lost, but they returned it without my consent and then said it was my fault and wouldn’t refund the shipping fee. I didn’t request the return; I still want my item. I told them I would pay again to have it sent, but they didn’t understand and kept talking about a refund. Never order from here. The customer service is the worst. In this day and age, there’s no live chat, and their email response is extremely slow. While I’m getting frustrated, they reply only once a day.