Lucky Supermarkets

I have tried this app twice. The first time, it was difficult to set up an account, open it in the store and get the coupons into the cart to get credit at the check stand. I even had Lucky employees trying to help me. They said it was not easy to use and they were constantly helping customers to try load it and get it to work. It never worked well so I deleted it from my Iphone. The next time I downloaded the app about 6 months later in order to get the sale price using the digital coupons. It worked a couple of times, then IT FROZE MY IPHONE at the check stand. I couldn’t delete the app, nor could I turn off my phone. When I got home it took me about 15 minutes of research on my laptop to find a video with the right sequence of pressing the side buttons to finally turn my phone off. When I turned my phone back on I immediately deleted the app. The manager at my local Lucky didn’t believe that the app crashed my phone, and said no one ever had any problems. I have used and kept multiple types of apps with no issue, this was the only one I have ever had a this serious of a problem with in over 15 years of owning multiple iterations of IPhones.

I recently went to Korea and realized I do not shop the local super markets anymore here. So on the last day of school I stopped by and realized I got a great deal on a product I really like. I went to my local store near 24 hour fitness on El Camino and found an even better deal. However, what really made me come back was the staff. I totally butchered Rosalba’s name and se did not correct me, then when I returned to apologize I met Elizabeth, who is probably my favorite employee now. Elizabeth has always been helpful and seems to care as much as I do about saving me money. She often says see you tomorrow and so I just stop by for an item or two and to say hi to employees. I highly recommend you going to see the staff and shop the deals. I know Elizabeth and others will take care of you.

You made us go through changing our pass word and took away thump print/face recognition for sign in. You made us go through all these extra steps and the app is basically the same. What a waste of our time!!!! You actually made the app less user friendly. Plus, we have to scroll around more to navigate the app! STOP MESSING THINGS UP!!! STOP WASTING YOUR CUSTOMER’S TIME. We’re here to buy food, not needlessly fiddle our phones!