Lucid Motors

I love my car but the app is poorly designed. The icons are almost the same color as the background and are tiny. While you can usually see them indoors, if there’s any sunlight outdoors you can’t see anything. The app needs more color contrast and bigger icons. Other features are just dumb. Why do I have to hit “confirm” every time I unlock the car? What are the chances someone takes out their phone, opens an app, finds the tiny unlock button, and accidentally pushes it? So why do I have to press the button twice every time? The app also requires location access even when not using the app and will not let you proceed with registration unless you consent. But if you go back later and change to location only when using the app, it works fine. The privacy policy gives them the right to sell your location info, so it appears they’ve chosen selling your data over customer preference. The app also gives you an error message every time you open it unless you have a credit card on file. I don’t use Lucid charging so there’s no reason they need my credit card. But it won’t go away unless you give them a card.

When I go out to the garage my Lucid Air wakes up and unlocks itself whether I intend to drive it or not. As I walk around it continuously locks and unlocks depending upon whether it can communicate with my iPhone. This is extremely annoying. Currently, I prevent this by disabling Bluetooth on my phone. But this disables other Bluetooth functions I want to remain active. I suggest that the Lucid app allow me to temporarily suspend operation of the mobile key. When the mobile key is suspended this should be obvious in case I forgot I had done so. I think it would suffice to move the Mobile Key button near the top of the screen and add “Suspended” annotation as appropriate. It may also be helpful that when you suspend it you may specify a number hours for it to automatically re-enable the mobile key.

Car is slow to wake which means you spend some time before being able to use app. Biggest missing function is ability to program when you want the car to be at temperature and ready to go like Tesla and Ford Mach E does. Why I need to set a timer on my iPhone to remind me to do this in the morning when I leave for the office and to do it before driving home makes no sense. This would seem to be a minor tweak for the App but what do I know. Love the car regardless.