Lowe's Home Improvement

I purchased top s soil garden dirt and mulch online. I tried since yesterday and it would not let me place the order to be delivered. I live probably less than 1 mile right down Outer Drive. It would not let me place the order to be delivered. It kept saying I had to pick up and it would say in black letters something wrong with the system. Try again later this is since yesterday, I tried for two days and I tried it again didn’t work. I called and said reboot the system and they couldn’t help me so I got and started all over again. When it came to my order, it said I had to pick it up. I am 71 years old. I cannot pick up that stuff. That’s why I had it ordered to my house. I already went to your store. I already tried to pick it up. I have to go there and to pick up my stuff. I talked to a manager and he said to order it again he would cancel the order. if you cancel the order and it still won’t let me order to have the stuff delivered. So now I have to pick it up in shifts and I still don’t have any help getting it out of my car. I’ve had incidences in the past with this company and I love Lowell’s . I have a credit card. I have excellent credit. this is ridiculous. I’m a loyal customer of yours. I could go to Home Depot. I could go to Menards, but I go there and I have a credit card there and I can’t get any help I’m so sad and disgusted that I got bad service AGAIN.

I love getting free shipping with $35 min purchase. I find the app frustrating because it’s often dog slow. Then, sometimes, response time is decent. I’ve checked other apps before & after just to make sure it wasn’t my internet going slow — and so far that’s never been the issue. Search and sort functions could also make it a lot easier to filter things various ways. They really ought to devote more effort to this zoo because when you’re ordering on line, this app takes on the functions of actual people in the brick & mortar stores like stockers, cashiers, and those helpful people who help you find stuff…I do like how I can easily look up locations in my local store — where it gives you both aisle & bay. That can be very handy for stuff that is on an aisle with stuff that you might not have expected to be grouped with. I’ fairly new to the app (so maybe it can do this), but one thing I’d love was if it was easy to create & print up a “shopping list“ which had the item with picture, price, name of item, location in store, plus the options for getting it to your house and associated costs for options other than checking out at the store, and having to cram into my little car… The ship to your home is free if you buy at least $35 worth of merch, but I’ve not yet figured out how they calculate the same day/next day/longer delivery costs.

U can’t even contact someone thru a simple email. Or cancel or edit an order if a mistake has been made. So many shortfalls when it comes to online shopping, compared to other sites. I mean, how can you not put a simple contact button that lets you email someone that will get back to u within 24 hours Or so...?? And their so called “support and feedback” tab is a window to leaving feedback only about their weak and 2nd rate website. Not one thing to do with actual support. Support, like did it change, since I last checked??? Support, as in, you’re able to leave a message or an email to someone that can actually access your account and help with you me mistakes in shipping or pickups or orders in general?? Oh yes, there is a text messaging tab you can hit. To text message someone but apparently all they’re able to do is “check on the status of your order”!! Ha!! Joke!! I was told that, verbatim. They cant really do anything for you. Lol!! So what’s the point of having a texting option when the Lowes app tells you your order status and all those details!?? So texting now becomes worthless. And TBH, I wouldn’t be so irked right now if it wasn’t for the fast that I actually end up shopping here for quite a few things lately. Since I’ve been needing new tools and upgrading home but I really am going to think twice about ordering anything online in future. I didn’t mind picking things up after I ordered but mistakes happen. On both sides. And it’s too difficult to correct each time with a phone call that keeps you on hold and sending you in circles for 30 minutes before reaching some one that can actually resolve your issue. Thats it. Take it for what it’s worth!! Thx!