Delivered, by Lowe's

Honestly the app is decent. in function it does at the very least serve it’s purpose as delivery app even though it is annoyingly through when it comes to record keeping…navigation works fine as long as address inputting was done correctly otherwise it’ll pin your customer In a field so still presents the need to double check every trip Calling is nice again as long as number is correct Notes are the only bravo I have but it comes with a but on the up side it’s great that it updates and records every time you or anyone logged in takes an action on the app BUT I have to agree with broadway up there and say the location of notes needs to be moved up to very top since communication is the most vital part of our day it should obviously be the first thing you see or should pop up as seperate window as soon as you select the customer order and have to be closed out before moving on like you have done so well with the other much less important information sections like haul away documentation etc.Last but not least why on GODS GREEN EARTH can’t we have a map I mean is it because the coding is so complex, I mean I’m no software developer but no one exists on the lowes app dev team that possesses the knowledge to get this done? Because if not I will personally fund every dollar needed to get a map added to this app it’s been done before with dispatch track so let’s get it done right!!! First things first let’s get Somebody on the phone with dispatch track and talk to the map guy see what he did! Let’s be real y’all know that guy has already seeN this app and is waiting for the chance to add his genius and put a map on here and that’s the only way to improve this app!! RecapStep 1 Add a map Step 2 put notes on topStep 1+2= delivered by lowes finally becoming an actual delivery app Regards -THE GOATPS I WANT MY MAP

Horrible app always freezing and lagging. Doesn’t have a map with the deliveries and since it is controlled by lowes the store can promise whatever delivery time they want to customers making our job 10 times harder. They will schedule a delivery in the morning and you will drive by 4 others just to get to that 1 stop that they promised the delivery time for. The app always kicks users out and deletes all progress done on route now today 3/2/22 I have not been able to get my route on the app at all because it keeps saying there was a problem which just made me more frustrated and decided to delete and will be going off the loading tickets given to me in the morning load out and will continue to do so until the app is fixed. I have written to corporate and IT as well and if not fixed by end of week XPO Logistics will pull contract.

I’ve been forced to use this app for my job (call center dispatcher) since March, and the experience has not improved in the slightest. PLEASE make this more user friendly, because I am sick and tired of troubleshooting for drivers who can’t work the app. For example: notes should be in a location that is obvious for the driver to see—I cannot stress how often crucial information is left in the notes only for the drivers to miss it entirely, thus resulting in a failed delivery. The delivery notes should not be at the very bottom, they should be at the top and one of the first things they see. Also, for the love of all that is holy, PLEASE make it easier to switch between accounts. All you have to do is have a simple “log out” or “switch user” button, and that alone would speed up the process by so much for us who are stuck logging into multiple driver’s accounts and helping close stops out. Additionally, it continues to be an issue of drivers having issues with info transferring over into the Lowe’s portal—they’ll close stuff out on their end, but nothing comes through on ours. Just…please fix this app. I’m begging you. I’m sick of dealing with this broken excuse for a delivery app day after day. There’s plenty more problems, but I don’t have the energy to go into them. Just fix this mess.