Lifeblood

The app is super simple, easy to navigate. (However I did notice when rescheduling my plasma appointment, when clicking the ‘change location’ button, it didn’t work? Didn’t load? I tried again and again— it might be a bug that needs looking at? I had to delete the appointment so I could change the location. Anyway,) Other than that, the app is completely perfect. It works well, is really accessible, and uncomplicated. Makes booking appointments super easy especially for someone who has issues talking to people over the phone— I definitely woulda had a lot of anxiety over my first appointment had it been difficult or complex, but it wasn’t. Made the whole process really effortless, and I show it to everyone when trying to explain how easy it is to book and donate. It’s definitely been the sway that managed to convince a few friends simply because of how easy the interface is to navigate. Highly, highly recommend :)

…….every person I have ever spoken to at the Blood Bank has been incredibly friendly personable knowledgeable and empathetic. I’m coming up to my 100 plasma, and due to my vein being a little bit passed its “used by” 😂date maybe, I was unable to give plasma the last time, but ready come in in a couple of days to give it another go. I felt like a failure, but they couldn’t do enough for me to say it’s okay, we will try again that is just one small example, but I have made some incredibly good friends there, and a lovely when I call you by your first name, without looking at the paperwork. It really is a great place and I can’t see why more people don’t go.. Give me a megaphone and I’ll go down the main road to tell them all about how good it is knowing you might be helping someone else when somebody did it for me or my family or friends in times gone by. So I don’t need to thank you, but I appreciate it. I THANK YOU ALL for everything that you do.

I really had a lot of trouble signing up through the application. I have a fairly good idea of what I’m doing with this sort of technology, and I expected that because I had donated previously that there might be some sort of miss match. That was easily sorted out with the telephone call which the application did suggest I make. However once my email address was entered into my existing data record, I found I was unable to verify my email address through the application. It continually failed to miss match against the emails that were sent. So I went online and completed the registration process there. Again I came back to the application to login only to find that I again had to verify which is fair enough. However the application failed to verify via SMS. No matter how many times I tried the verification process failed. That’s when it became obvious that the backend system is using Microsoft for user authentication. I had to give up using the SMS verification and revert back to re-validating my email address through the application. Finally after about my 10th attempt it worked. I roll my eyes and discussed as I encounter a lot of verification problems using Microsoft on some of my work accounts. It’s no surprise that it doesn’t work well here either.