Life Alive

Update: this app is awful. It can’t remember a login? It can’t send the confirmation email quickly? So sad they got bought by big restaurant group. Was so much better when a small business. Ive been eating from LA for at least 14 years. You are damaging your reputation. You got rid of the frequent buyer cards. This new app update destroy my order history. Had problems logging in and when I called they refused to take phone orders. Use to respect this company so much. Please don’t follow the root of b.Good. They destroyed their quality in search of profit. Then they died because they lost their customer base. BTW - if you are a new customer to LA the original stores in Lowell and Cambridge are SIGNIFICANTLY better quality, especially the juices.

I am a long time customer. The food quality is excellent which is the only reason there are three stars here rather than one star. If you are in a hurry you can order in advance and your food MAY be ready when you arrive. Your order likely will be correct but incorrect often enough that you need to double check and then wait if they need to fix it. In the stores you can exchange out an ingredient in a dish for something else. In the app the only way to do this is to ask to skip the first ingredient and then add the new one for an extra charge. In the stores there are many more options for add ons than in the app. If you order through a food delivery service you have the same problems as the app. The programming is the same. That is why I never order delivery. They have added a perks rewards program. However, you only get credit for your order on the rare occasions that you accept the above issues and order through the app. FIX THE APP rather than invent anything!

Certain meals you can’t even order off the app. It’s there, but when you try to select it; it keeps giving you an error message. Also my order has been wrong on multiple occasions and discovered it was because the app was telling the kitchen to omit hummus, when I requested no such thing. Also frustrating that you can only add onto some of the dishes; like you can add onto the demi, but not the full. What’s up with that? And maybe allow more ordering of sides.