LCNB Mobile Banking

There is no pop up on my LCNB mobile deposit app stating that I should write out “For mobile deposit only”. This check was rejected the first time I tried today. I deposited again. I would have appreciated some information to that effect by LCNB as to why it was rejected on the rejection email I received and I could have redeposited my check rather than call the 800 number. Thank you. Please respond if there are other details I need to understand when making a mobile deposit with LCNB. I’m not enjoying my experience with this bank.

This has to be the worst system and ve ever tied to navigate. No explanation on line, sytem did not recognize my SSN nor account information. Orogram often failed to connect, give error message without explanation, and kick me off saying try back later. The program is to bulky, requires to much information to login for different pateforms of the same program. And im not hapoy at all with the fees charged just to use LCNB…i.e. $10 charge to have the sale proceeds from my house tranfered! Or a service charge of $2.75 to mail me a copy of my account statement. This is really laughable to me as ive never paid for my account statement in my 60 years of banking. Besides, i got my checks oribted… was charged for those…. My last name was omitted on my checks… i addressed this with the bank and was informed tge checks were stikl useable!! LCNB saving gracie in my book is Warren, the only reason i have an account there is bc of his tending to my banking needs. His knowlege, detail mindedness and impeccable demeaner to provide the servises i need has been flawless. He is the only teller i have dealt with so i cant address the other personnel,but im sure they are just as capable. Thank you for laboring through this discourse. As upper management i found that if you dont know where your weak, you cant improve. Best Regards, Reva Melton

I would like to recognize your assistant manager in Brookville, Melissa Deete. She did an outstanding job helping me through the process of opening this account for my mother’s estate. This is the second time she has helped me with my banking and she’s both knowledgeable and personable. Melissa is the kind of employee that should be the LCNB standard for customer service.