LAX FlyAway

Clean and comfortable. Service could be a lot quicker if the drivers had an extra person helping with luggage when loading at LAX. Perhaps a person or two that joined the bus and driver at first stop and rode with driver to 7th stop- helping passengers put luggage under bus while the driver monitored scanning in -and then walked back to stop 1 and did it again. 2 buses yesterday were full by stop 5 so all the people at 6/7 had to wait til next bus. Hopefully they did not fill up before their stop again.

Here’s a concise review for you: The FlyAway app could use some serious improvements. If you make a mistake while purchasing a ticket, it charges you without any way to fix the error, forcing you to buy a new ticket. To make things worse, there’s no staff available at the bus station to help when problems arise. Instead, other passengers in line are the ones stepping in to assist. With higher prices, you’d expect better service, but it feels like they’ve cut corners in all the wrong places.

The bus itself is great. But this app, and the company that handle billing, are bad news. I tried to buy one ticket, but the app showed that the ticket sale did not go through. So I tried again and suddenly it shows I’ve bought 2 tickets. The app does not offer a way to cancel the 2nd ticket. I emailed the address provided and got no answer. A follow up phone call was an exercise in frustration and futility. Clearly they do everything they can to make it tough or impossible to get a refund. Too bad they are willing to burn bridges with customers over such small spoils (keeping money for a ticket that I did not want and that will never be used because it expires too soon!)