rideRTC

Rude disrespectful drivers driven by me and waived on a couple occasions will drive off if they see you running to catch the bus literally wait till u get to the door and drive off. Customer service defends them when someone complains about a driver . The only RTC personnel that anyone ever sees at the transit station is the separate security guards or drivers there is no customer information desk the security have to do it because lady’s that once in a great while come out of the back room to use restroom are ruder than the drivers and if anyone doubts it even they doubt it secret shop yourselves. You’d probably be ashamed but then again you may already know these issues I can’t believe I’m the only one to have said these things . Always late certain routes get upgrades well other routes are downgraded tons of stops no benches no cover from sun . But Maryland parkway route gets the entire route updated makes sense upgrade one route tear the others down . Also what good is this app unless you buy pass for your phone seriously nothing else is worth clicking on

I thought something was fishy when the customer service representative said that she was transferring me to her manager and then that representative said the same thing. This process repeated four times until they transferred me back to the original rep who took my call. They couldn’t help me get my money back but they at least were able to reinstate my student discount so I’ll give ‘em a star for that!

UPDATED REVIEW: I'm going to assume the issue regarding having to repeatedly activate longer passes has been fixed as stated in the version notes for the last update (can't verify this since I'm no longer in Vegas), and I'm increasing my rating from 3 stars to 4. I used this app a lot to buy passes and never had any issues. Loved the convenience of showing or scanning the pass on my phone when boarding the bus. I think the app still has some room to grow, but this is more high-tech than a lot of cities' bus systems. ORIGINAL REVIEW: I like being able to buy a pass through the mobile app and just have to show it on my phone to the driver when I board a bus, but there's one part of the design that's just makes absolutely no sense. I bought a 15-day residential pass and found that the pass wouldn't stay in an active state -- I had to activate the pass every time I boarded a bus (even multiple times in one day). I called RTC customer service thinking there must be a problem with the app, but the rep checked with someone who told her that the app is working as designed. That's a really bad (and inexplicable) design. Once you activate your pass, it should stay active for the entire length of the pass.