LA Wallet

See update below initial review: This app had great potential, but the customer service is awful. I initially used it almost daily since I found out about it and once I had to renew, my new license showed as “cannot be found”. I called multiple times and was told that they are working on it. After a couple of weeks, I called again and I was told by Customer Service to just carry my physical license. Isn’t that the purpose of this app? To NOT have to always have the physical license with you? Obviously, I would say use it until it breaks and then we might as well deinstall Update: Customer Service contacted me (a week after review) and asked me to try again. Apparently they fixed the issue. I did it try to upload my renewed licensed and it worked this time. I am adding another two stars back to my original review for that reason. They still need to improve response times but at least it did get fixed. I will add another star if all stays well for a year!

All in all, it’s fairly easy to use. I’m not sure if I did something wrong, but I couldn’t get it to load my information found with the VerifyYou feature. While trying to add my info in order to purchase a usage license for the app, I scanned the back of my current drivers license. It brought up my info but only offered a “Dismiss” option. I still had to manually enter in all my info in order to register and pay. That was the only problem I had with the whole process. I haven’t read all the fine print yet, but a suggestion I’d offer is for the app to send you a reminder 30 days before your license expire. (That may already be available and I just haven’t noticed it yet.)

I was able to get an account created and have my state issued license on my phone within about 3 minutes. There is a cost of $5.99, but well worth the hassle if caught without my ID. I can leave home with nothing more than my phone and feel safe and be legal. However, this app needs a major update to add the ID to the Wallet App of the phone. Most police officers take driver’s IDs back to their vehicle. Not everyone feels comfortable handing a police officer their phone - especially unlocked and out of sight. Adding the ID to the Wallet app with remedy this as the phone will be locked during this time of accessed from the lock screen.