Kellogg Community Credit Union

When you use your card it won’t show on the app for a couple days. No matter what day of the week it is. So your account balance is ALWAYS wrong. At least for me. I have no idea why as I never had any issues with my old bank. If you opt in for overdraft protection you can’t overdraft (it will decline payment) but it will charge your account just for trying. Which is not usually what overdraft protection means. If you are short with opted out of overdraft protection it will hold your money for a few days and obviously it will decline the payment. I’ve had multiple times transactions just don’t go through because of idiotic things. Like it red flagged the gas station like 3 times on my account. This bank (credit union) is a joke.

I have it set up for face recognition but every so often the app completely logs me out. I have the password wrote down but when I try to put it in to log in it says my password is wrong. Had to change my password 15 times last year and already had to change it 4 times this year and Its only April. Shouldn't be getting logged out this often and have to change my password this many time. I don't have this kind of problem with any other apps. Just this stupid app. YOU NEED TO FIX THIS NOW. the security questions are a joke. I even answer them and it doesn't acknowledge its my account.

App just got an update and it looks great! Its faster and looks way better than the previous update. I still wish they would add support for Touch/Face ID for logging in.