Justlife (Home Services)

I have been using Just Life since the beginning (Just Mop days) no problems no issues but as of lately I think they've grown too big or bit more than they can chew. Event 1- I scheduled an appointment the cleaning "professional" wasn't so professional and showed up 1hr 30min late (even when I cancelled the appointment because they were late and I had to go to work) - they didn't inform me they were running late I had to always follow up. It's ok no problem, things happen. We rescheduled for the next day. Into the appointment time I called and asked about ETA, they said I'm sorry but we don't have anyone available in your area free right now....... So why would you reschedule? Fine. I'm a patient man. Manager called me, apologized and assured this would not happen again. Booked another appointment - yesterday. At the start time of our appointment I call and they said and I quote "unfortunately there is no one available but worst case scenario someone can come to you tomorrow". Is this a joke? Is this customer service? Is this the same company I've used fort many years? One last try today - and WOW same thing. 4 times. The App is buggy

Just An activated phone and a fast, direct response, as before, because it is better than a chat and is very effective in resolving any emergency and in the fastest time, and in order to communicate well with the customer, because whether it is not inclined or the chat does not respond quickly, unfortunately, and sometimes the worker is changed without referring to us or not coming from his origin. I asked to contact me, and that was not done. Our feedback as old customers creates a better future for success for you as an institution, and for us to obtain the best service as customers. Thank you.

I have never ever in my life experienced customer service, the way justlife provides it. You can judge the measure of a company not when things are great but when things go sideways and I can tell you for a fact that justlife is a company that unequivocally does not care about their customers a single ounce. Not only did they make us miss our flight for not delivering a PCR in time (nor in twice) the amount of time as committed in their service, forcing us to miss New Year’s Eve with our family and countless other plans, there was no acknowledgement of these consequences and not an effort to make it right or even to think through with empathy for a possible solution. No one is available to talk to from 8pm to 8am, through phone or chat to help resolve what sometimes could be urgent situations, however they don’t have a problem scheduling services and taking your money any time of the day. I don’t know how companies such as this are allowed to operate under the name of convenience and supposedly “making life easier”. I can assure you that their name is also their motto when things go wrong… “that’s just life” they would say and move on. I implore u to not use their services for absolutely any work. They are abysmal