iPrescribe

I want to start off by stating that I really wanted this app to work. The app has a clean and easy interface, but unfortunately that’s where the pros end. I kept getting an error when trying to set up EPCS. I wanted to call support, but I found out they no longer have a phone support line and instead have to leave a support ticket. This usually isn’t an issue, but their support staff took about 2 days each reply and their responses were very generic like “try logging out and logging back in” or “try deleting and reinstalling the app”. After almost 2 weeks of these responses, support recommended deleting my account and re-registering. To add on to this, a feature I was excited to use was the integrated PMP, but I later found out that they don’t support my state, but you couldn’t find this out until after you pay for an entire year of the software. After all of this, I decided to cut my losses and go with another eprescribing software, MDToolbox, it isn’t as pretty, but it works, has integrated PMP, phone support, has other features iPrescribe didn’t have like ePA, costs about the same as iPrescribe, and only took 1 day to get fully set up with EPCS. I really hope iPrescribe changes for the better, because many of my colleagues have used it in the past with success, but as it currently stands I personally cannot recommend using them.

They used to have live customer service which helped me greatly when I first started. Now all customer service is via the internet by sending messages and the responses strike me as scripted. For more than a month I have tried to add on the capacity to prescribe controlled substances and have not received the mailer. After 2 failed mailings, I was told to just order another one. Really? There was mo acknowledgment of the need inconvenience to me or alternative solution given their method if mailing failed twice. I was told “we sent it to your address to on file” I dont have issues getting mail ag my address. There is an FAQ for “if you did not receive your mailer” makes me wonder if Im not the only one to have this issue. I went from being one of the first people to use the platform and it was free. Now Im paying and watching the customer service go downhill. Am looking into other options but I prepaid for a year. Disappointed doesnt begin to express my feelings about this app.

Updates are supposed to make an app better -this is a free app and I hate to complain but perhaps it will help the developers make change. -Lately I’m having to prove I’m not a robot every time I open the app which can be up to 50 times a day. I have a busy practice and having to do that every 2 minutes is beyond frustrating. At least have something in place that remembers the device after I proved 2 minutes ago that I wasn’t a robot. I understand the need for security, but I already have to re-enter my password every time anyways. -the above I try to tolerate but at least every other day the app goes completely white and I either have to delete and reinstall the app or turn off my device for it to work again