RXNT

I’ve been using this software for 3 years & it feels like one issue after another!! It is technology so I understand there will be glitches.. but this is insanity!! The issues are near constant, having to reach out to customer support is painful because they want AI to troubleshoot first. Only the software doesn’t delineate between practice & patient. There’s always a feature down which prevents you from getting work completed.. today I’m not able to see any encounters; they’re all just blank!! And even when you connect to customer service there’s a 1 in 5 chance that they’re able to actually troubleshoot your issue. This software did get allot right, I love the automatic benefit checks, and the patient portal, the integrated PDMP, the ease of escribe.. I just feel like they’re spending more time on new, new, new.. instead of focusing on the quality, improvement, & upkeep of what is already there!! My last qualm with this software is the difficulty of making your own form templates I can customize forms for the patients to complete yet I can’t customize encounter forms & the ones that you can use are horrible, also not having the ability to identify an admin that can edit & correct dictation mistakes is a huge issue. That was one of the best features of Kipu software.

I think the app has improved a lot. Also l, they always check in with me, Tate is the person that comes to mind, and if you have any issues they will help you right away. They are very professional! Thanks

The app really is great- I am a full time provider and perhaps statistically have had the opportunity to find more bugs...the feedback offered is to to help the 4.5 increase to 5.0! Pro - easy to use, quick and efficient way to approve C2 medications. Con - Most important - the fob is very difficult to read - poor backlighting? Doesn't seem glasses should be needed to read a fob. Pro - quick, knowledgeable and friendly customer service when needed. Con - Appx once a week app will freeze eventually requiring I restart my phone. Just yesterday my RN entered meds that would not populate over to my "pending approval." Pro- I have the app installed on my personal phone, work tablet and personal iPad- easy to use on all devices. Con - definitely needs an edit option for mobile devices!! As a hospice provider I do not have a computer and usually approve meds from my car. Too bad I have to void a perfectly good entries just to add instructions, etc! Can't there be an easier way to locate meds? It is frustrating to scroll thru 100 different morphine combinations, on my phone, to find my specific need!