Progressive Leasing

I have had 3 other successful, paid in full and closed accounts with them. They showed their hind-parts this time. Customer service overall is trash, they won’t follow-up for loan applications. I have never had to provide as much documentation before and I think they lied why I needed to submit so much information. They didn’t fully process my application until I called them back 10 days later waiting on some emails. I went through over 6 representatives in 2 days after waiting for a email or call back for 10 days. They couldn’t tell me why my identity is a problem all of a sudden. It wasn’t supported by any laws or policy. I think I was discriminated against. It was ridiculous trying to get a supervisor on the phone. Employers, if a customer asks for you and already has called back over twice Stop telling your CSR’s they can handle my problem! Have of them don’t even understand the complaint because they not effective listeners. They just want to read the script and thing that will solve the problem. Next, teach them to have empathy. Everybody doesn’t have a sob story, sometimes life happens. I think it was something else on my credit report why I was turned down and you didn’t have the decency to tell the truth, so I could fix it and I wanted everyone know how you treated a veteran who has had 3 other paid off accounts with you. Use someone else if you can!!!!!!! Before I forget whether you approved or not for signing the application, they still get paid whatever the loan amount was for.

i recently started a lease to own agreement with them for a phone. i was and did sign a contract to be on a 90 lease to own agreement to which they set to be a 12 month agreement. I had to call to get this fixed and sign the same agreement again. When it came to the first payment they took it out of the wrong account and when it declined the payment they charged me a bounce fee and the payment was late so it reverted back to the 12 month lease. i paid my bounce fee and called to have them fix my account yet again. i had a good two payments after that and then i made a partial payment to make the payment less for the second half and they accepted the payment but it didn’t reflect in the amount pending. i still don’t know what happened to that money. then coming to the closing of my lease (i needed two more payments) i made a one time payment on a day that wasn’t scheduled and they accepted the money but i still had two pending payments. i called to see if the credit could be put to the payments and they told me no. i had to then ask for a refund to which took 5-10 days and i still haven’t received the money in my account even though i have a receipt on the app saying it was deposited to my account today. and to top it off they set my payments back to the 12 month lease.

This is my first review ever and I want to help people out with this. First of all, I’ll be clear I had never used credit so it was hard for me to get approved most places. I found out about this some time ago and didn’t even qualify the first time. I tried again buying a special gift for someone & it worked great! Obviously if you don’t do the 3 month early option you’ll pay double or more doing the longer options. ALWAYS call about your purchase and request the 3 month purchase option! It should start when you receive your purchase not the moment you place an order. You’ll literally pay only what it’s worth with no interest. They even increased my buying power by 2 grand after my first purchase. Customer support has always been supportive, just don’t get frustrated during any situation. I don’t understand how people have trouble with this. Just follow directions don’t be dumb.